TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern access to and use of the website, platform, applications, tools, including any content, functionality, and services offered on or through gtsetu.com (collectively, the “Platform”) operated by GTsetu Connections Pvt Ltd (“Company”, “we”, “our”, or “us”). The Platform aims to operate as a business-to-business (B2B) matchmaking and collaboration service that enables entities and their authorised representatives to discover, evaluate, and connect with other entities for potential technical and commercial collaborations.

These Terms are legally binding on and apply to all individuals or entities that access, browse, register on, or use the Platform (“User Entity(ies)”), and their Authorised Representatives (collectively, “you” or “your”). For the purpose of these Terms, “Authorised Representatives” shall refer to individuals who access or use the Platform on behalf of a User Entity and have the authority to bind such User Entity to these Terms.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with any policies or guidelines referenced herein or made available on the Platform from time to time.

In addition to User Entities, the Company has introduced three further roles on the Platform, namely Experts, Facilitators, and Ecosystem Heads. Any person or entity that registers, is appointed, or otherwise acts in any of these capacities is additionally bound by the applicable terms as mentioned below.

1. Acceptance of Terms

1.1. You acknowledge and agree that by accessing, browsing, registering on, or otherwise using the Platform in any manner, you are bound by these Terms. Such acceptance shall constitute a legally binding agreement between you and the Company, regardless of whether you create an account or complete a registration process.

1.2. You understand and agree that acceptance of these Terms may occur through electronic means, including by clicking an acceptance button, completing a registration process, or by continued access to or use of the Platform.

2. Eligibility and Authority

2.1. Access to and use of the Platform is available only to User Entities and Authorised Representatives acting in a professional or commercial capacity on behalf of such User Entities.

2.2. By accessing or using the Platform, you represent and warrant that:

• you are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements; you are a legally recognized business entity or an authorized representative of such entity;
• all information and documents submitted for registration, verification, or continued use of the Platform are true, accurate, complete, and lawful, and that you have the right and authority to disclose such information;
• your use of the Platform complies with all applicable laws and regulations.

3. Scope of Services

3.1. The Platform provides technology-driven business-to-business (B2B) matchmaking and collaboration services, including entity discovery, profile creation, verification, interest-based matching, paid access to entity details, document exchange, and related facilitation services (“Services”).

3.2. The Services offered through the Platform may include, without limitation:

• browsing and viewing anonymised or limited entity listings;
• registration and creation of entity profiles;
• verification of entity details based on information and documents provided by Authorised Representatives and from lawful sources;
• expressing and receiving interest between entities based on sector, geography, or other criteria;
• paid access to detailed entity information upon fulfilment of applicable requirements;
• facilitation of communication and interaction between matched entities;
• exchange of documents and information through the Platform, including technical, commercial, financial, and legal materials, subject to access controls and, where applicable, non-disclosure agreements.

4. Registration and Profile Generation

4.1. Registration on the Platform is available at no cost and requires the submission of certain basic corporate and contact information, including, without limitation:

• the legal name and registered address of the User Entity;
• the applicable User Entity Identification/Registration Number;
• the User Entity’s official website and/or corporate profile;
• a valid contact telephone number, which shall be authenticated through a one-time password (OTP) verification mechanism; and
• details of the Authorised Representative of the User Entity.

4.2. Upon successful completion of the registration process, the Platform shall generate a profile for the User Entity. Such profile shall be generated through automated systems, including artificial intelligence tools and algorithms, using the information submitted by you and, where applicable, information obtained from lawful, publicly available sources. The generated profile shall include a system-generated, random reference number, which may be used for identification, tracking, and referencing purposes within the Platform and in communications facilitated through the Platform.

4.3. You acknowledge and agree that any profile generated through automated or artificial-intelligence-driven processes is produced on the basis of available data and predefined parameters and may contain inaccuracies, omissions, or assumptions. The Company does not warrant or represent that such automatically generated profiles are complete, accurate, up to date, or fit for any particular purpose. You remain solely responsible for reviewing, verifying, and, where applicable, correcting the information displayed in your profile.

5. Obligations of User Entities

5.1. To access certain features of the Platform, you may be required to create and maintain an account.

5.2. You shall be solely responsible for maintaining the confidentiality of your account credentials and for all activities, actions, and communications carried out through your account, whether authorised or unauthorised. You shall promptly notify the Company of any actual or suspected unauthorised access to or use of your account. You agree to use the Platform solely for lawful purposes and in accordance with these Terms and all applicable laws.

5.3. You shall not permit any third party to access or use your account without proper authorisation. The Company shall not be liable for any loss, damage, or claim arising from your failure to safeguard your account credentials or from reliance placed by you or any third party on information generated or displayed through your account.

5.4. The Company reserves the right to suspend, restrict, or terminate accounts that are found to be in breach of these Terms, which contain inaccurate or misleading information, or that pose a risk to the security or integrity of the Platform.

6. Verification

6.1. The Platform may offer verification features to assist User Entities in identifying and engaging with other entities. Verification is carried out based on information, documents, and declarations provided by you and, where applicable, information obtained from statutory records and publicly available sources.

6.2. Verification may include, where applicable:

• Applicable User Entity Identification/Registration Number;
• Contact details and email address;
• Date of incorporation;
• Industry classification;
• Legal structure (e.g., sole proprietorship, partnership, LLP, private or public limited company);
• Capital structure and statutory filings;
• Director and charge details.

6.3. Where any information or documents are submitted by an Authorised Representative on behalf of a User Entity, such Authorised Representative shall be required to upload a valid authority letter or power of attorney, issued on the User Entity’s official letterhead, duly executed and bearing the User Entity’s corporate seal (where applicable), together with submission of such documents from the User Entity’s officially registered email address. The User Entity shall remain fully responsible for all information and documents submitted by its Authorised Representative.

6.4. Upon successful verification, the User Entity may be granted a “verified” status. You acknowledge and agree that verification is intended solely as a facilitative measure and does not constitute an endorsement, certification, guarantee, or warranty by the Company regarding the legal standing, creditworthiness, performance, or reliability of any User Entity.

7. Transaction Between Entities

7.1. Subject to compliance with these Terms and the applicable verification requirements of the Platform, registered and verified User Entities shall be entitled to express an indication of interest in other entities listed on the Platform, including on the basis of sector, geographic location, or such other search parameters and filters as may be made available on the Platform from time to time.

7.2. Upon receipt of an indication of interest and any payment of applicable Platform fees, the recipient entity shall be permitted to access and review the revealed profile-level information of the expressing entity at a level substantially equivalent to that available to the expressing entity, and shall have the sole discretion to accept or reject such indication of interest, without any obligation to provide reasons.

7.3. The Platform acts solely as a technology-based intermediary that facilitates discovery, communication, and interaction between User Entities.

7.4. All commercial terms, negotiations, representations, warranties, obligations, and performance relating to any transaction or collaboration are agreed upon solely between the relevant User Entities. User Entities acknowledge and agree that any transaction is undertaken at their own discretion and risk.

8. Fees, Payments and Taxes

8.1. Access to certain features and services of the Platform (collectively, the “Paid Services”), including verified connectivity, access to expanded information, structured communications, document exchange, and platform-generated reports, is available only to registered and, where applicable, verified User Entities, and is subject to payment of the applicable fees displayed on the Platform.

8.2. Before enabling or purchasing any Paid Service, a User Entity will be given an opportunity to review the applicable fees and payment terms. By confirming the purchase or activation of a Paid Service, the User Entity agrees to pay all applicable fees within two (2) days of expressing interest to view the revealed profile.

8.3. Certain Paid Services may require payment by more than one User Entity, including services that enable mutual connectivity or collaboration. Where a User Entity completes payment but the corresponding counterparty fails to complete its payment within the specified timeframe, the amount paid by the first User Entity shall be credited to the User Entity’s Platform wallet in the form of points or wallet balance. Such credits may be used only for future Paid Services on the Platform and are not redeemable for cash.

8.4. The Company reserves the right, at its discretion, to revise fees, introduce new charges, or modify, suspend, or discontinue any Paid Service or feature of the Platform.

8.5. All fees are exclusive of applicable taxes, duties, or governmental charges, which shall be borne solely by the User Entity. The Company shall not be responsible for collecting or remitting such taxes, except as required by applicable law.

8.6. If a User Entity’s payment fails or is reversed for any reason, the Company may suspend or restrict access to the relevant Paid Service and require payment of any outstanding amounts, including applicable third-party processing or chargeback fees.

8.7. Except as expressly stated in these Terms or required by law, all fees paid are non-refundable and non-cancellable.

8.8. Payments may be processed through third-party payment service providers. The Company does not store complete payment instrument details and shall not be responsible for any issues arising from the processing of payments by such third-party providers.

9. Confidentiality

9.1. You acknowledge that, in the course of using the Platform, you may receive or access non-public information disclosed by one entity to another, including technical, commercial, financial, or legal information.

9.2. You agree to maintain the confidentiality of such information and to use it solely for the purpose for which it was disclosed. Confidential information shall not be disclosed to any third party except as permitted under applicable non-disclosure agreements or as required by law.

9.3. The Platform may facilitate the execution and exchange of non-disclosure agreements (NDAs) between entities to protect the confidentiality of the information shared by each entity. Any such NDA shall be entered into solely between the relevant User Entities, and the Company shall not be a party to, nor assume any rights or obligations under, such NDA. Where an NDA is executed, the terms of such NDA shall govern the handling and disclosure of confidential information between the relevant User Entities.

9.4. The Company shall not be responsible for the misuse, unauthorised disclosure, or breach of confidentiality by any entities. You remain solely responsible for ensuring compliance with your confidentiality and non-disclosure obligations.

10. Prohibited Activities

10.1. You agree to use the Platform in a lawful, professional, and responsible manner and in compliance with these Terms and all applicable laws and regulations.

10.2. You shall not, directly or indirectly:

• provide false, misleading, or inaccurate information, including during registration or verification;
• impersonate any person or entity or misrepresent affiliation or authority;
• use the Platform for fraudulent, unlawful, deceptive, or harmful activities;
• upload, share, or transmit any content that is illegal, offensive, defamatory, infringing, or otherwise objectionable;
• interfere with, disrupt, or compromise the security, integrity, or proper functioning of the Platform;
• attempt to gain unauthorised access to the Platform, other entity accounts, or systems connected to the Platform;
• scrape, copy, reverse engineer, or misuse Platform data, content, or technology without authorisation;
• circumvent or attempt to circumvent any access controls, payment mechanisms, or usage restrictions implemented by the Company.

11. Property Rights

11.1. All intellectual property rights in and to the Platform, including its software, design, layout, databases, text, graphics, logos, trademarks, and other content, are owned by or licensed to the Company and are protected under applicable intellectual property laws.

11.2. Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for legitimate business purposes in connection with the Services.

11.3. You shall not copy, reproduce, modify, distribute, display, publish, transmit, reverse engineer, decompile, or otherwise exploit any part of the Platform or its content without the prior written consent of the Company, except as expressly permitted under these Terms or applicable law.

11.4. You retain ownership of the content and information you submit to the Platform; however, by submitting such content, you grant the Company a limited licence to host, store, process, display, and use such content solely for the purpose of operating and providing the Platform and its Services.

11.5. Nothing in these Terms shall be construed as transferring any intellectual property rights from the Company to you or any third party.

12. Third-Party Services and Integrations

12.1. The Platform may integrate with or provide access to third-party services, tools, or platforms, including but not limited to verification providers, payment gateways, cloud hosting services, analytics tools, and communication services (“Third-Party Services”). Such Third-Party Services are provided solely for your convenience.

12.2. The Company does not control and is not responsible for the availability, accuracy, content, security, performance, or privacy practices of any Third-Party Services. Use of Third-Party Services is subject to the terms, conditions, and privacy policies of the respective third parties, and you acknowledge that your interactions with such third parties are at your own risk.

12.3. The Company shall not be liable for any loss, damage, or dispute arising out of or in connection with the use of or reliance on any Third-Party Services, including any failure, breach of data, interruption, error, or omission attributable to such services.

13. Privacy and Data Protection

13.1. The collection, use, storage, disclosure, and processing of personal data and business-related information through the Platform are governed by the Company’s Privacy Policy, which forms an integral part of these Terms.

13.2. By accessing or using the Platform, User Entities acknowledge that they have read and understood the Privacy Policy and consent to the processing of information in accordance with its terms. User Entities agree to comply with applicable data protection and privacy laws in relation to any information obtained through the Platform, including information relating to other User Entities.

13.3. The Company processes information only as described in the Privacy Policy and does not assume responsibility for the data protection practices of User Entities in relation to information exchanged between them.

14. Anti-Circumvention

The Platform, including its discovery, verification, interest expression, and connectivity features, constitutes proprietary infrastructure and commercial value created by the Company. Accordingly, you agree that you shall not, directly or indirectly, circumvent, bypass, avoid, or attempt to circumvent the Platform or Company for the purpose of initiating, continuing, or concluding discussions, collaborations, transactions, or engagements with another company first identified or introduced through the Platform.

15. Disclaimers and Limitation of Liability

15.1. The Platform and the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, the Company disclaims all warranties, representations, and conditions, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, or non-infringement.

15.2. The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free from defects, or that any information obtained through the Platform will be accurate, complete, or reliable.

15.3. The Company does not act as a buyer, seller, agent, broker, partner, or representative of any User Entity, and does not participate in or control negotiations, transactions, or contractual relationships between the User Entities using the Platform.

15.4. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, data, or goodwill, arising out of or in connection with the use of or inability to use the Platform or Services.

15.5. Without prejudice to the foregoing, the Company’s total aggregate liability for any claims arising out of or relating to these Terms or the use of the Platform shall be limited to the amount of fees, if any, paid by the relevant User Entity to the Company for the relevant Services during the twelve (12) months preceding the event giving rise to the claim.

16. Indemnification

16.1. You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, and service providers from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your access to or use of the Platform or Services;
• any information, content, or documents submitted, shared, or exchanged by the User Entity through the Platform;
• any transaction, negotiation, or collaboration entered into with another entity;
• any breach of these Terms, the Privacy Policy, or applicable laws by you; or
• any misrepresentation, misconduct, or unlawful act caused by you.

16.2. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate fully with the Company in asserting any available defences.

17. Suspension and Termination

17.1. The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Platform, in whole or in part, if the Company reasonably believes that you have breached these Terms, violated applicable laws, provided false or misleading information, engaged in misconduct, or pose a risk to the security, integrity, or operation of the Platform.

17.2. The Company reserves the right to restrict, suspend, or terminate access to the Platform where a User Entity does not meet the eligibility requirements or where the Company reasonably believes that the Authorised Representative lacks the authority to act on behalf of the relevant User Entity.

17.3. You may discontinue use of the Platform or request account termination at any time, subject to the fulfilment of any outstanding obligations, including payment obligations and confidentiality requirements.

17.4. Upon suspension or termination, your right to access and use the Platform and its Services shall immediately cease. Certain provisions of these Terms, including but not limited to those relating to confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution and governing law, shall survive suspension or termination.

18. Force Majeure

18.1. The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events beyond its reasonable control (“Force Majeure Events”).

18.2. Force Majeure Events may include, without limitation, acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes or labour disputes, governmental actions or orders, power or internet outages, system failures, cyber-attacks, or failure of third-party service providers.

18.3. During the continuance of a Force Majeure Event, the Company’s obligations under these Terms shall be suspended to the extent affected by such event, and the Company shall resume performance as soon as reasonably practicable after the Force Majeure Event ceases.

19. Miscellaneous

19.1. The Company reserves the right to modify, amend, or update these Terms at any time, at its sole discretion, to reflect changes in legal requirements, business practices, or the operation of the Platform. Any amendments to these Terms shall be effective upon posting the revised version on the Platform, unless otherwise specified. The date of the latest update may be indicated on the Platform. You are encouraged to review these Terms periodically. Continued access to or use of the Platform after the effective date of any amendments shall constitute acceptance of the updated Terms.

19.2. The relationship between you and the Company is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment, or fiduciary relationship between you and the Company.

19.3. These Terms constitute the entire agreement between you and the Company with respect to access to and use of the Platform and supersede all prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the subject matter hereof.

19.4. If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

19.5. The failure or delay of the Company to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

19.6. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer these Terms in connection with a merger, sale of assets, or reorganisation.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and the courts at Pune, Maharashtra, India shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms.

21. Contact Us

For questions or concerns regarding these Terms, please contact the Company at info@gtsetu.com or through the Platform’s official communication channels.

GTsetu Facilitator Terms of Use

These Facilitator Terms of Use govern the registration, access, backend use, operational support, data entry, onboarding assistance, ecosystem support, cluster support, corridor support and related platform activities of Facilitators on the GTsetu platform.

These Facilitator Terms are supplemental to the GTsetu Terms and Conditions, the Common Terms Applicable to Experts, Facilitators and Ecosystem Heads, the Privacy Policy and any other policies, operating procedures, access rules, confidentiality terms or platform guidelines made available by GTsetu from time to time.

By accepting a Facilitator role, receiving backend access, entering company information, supporting onboarding, assisting with ecosystem or cluster-related activities, triggering system-generated reminders, handling company-related data, or otherwise using the Platform in a Facilitator capacity, you agree to be bound by these Facilitator Terms and the Common Terms.

For the purpose of these Facilitator Terms, “GTsetu”, “Company”, “we”, “us” or “our” refers to GTsetu Connections Pvt Ltd. “Facilitator”, “you” or “your” refers to any individual, employee, contractor, consultant, ecosystem representative, cluster coordinator, corridor coordinator, onboarding partner, administrative support person, operational support person or authorised third party who is granted backend access or operational permissions by GTsetu.

1. Purpose of the Facilitator Role

GTsetu may appoint or authorise Facilitators to support the operational functioning of the Platform, including company onboarding, backend data entry, profile support, ecosystem administration, cluster administration, corridor administration, follow-up coordination, internal status tracking and other platform-related support activities.

The Facilitator role is designed to assist GTsetu in improving the onboarding, organisation, classification, coordination and platform experience of companies, ecosystems, clusters and corridors.

Unless expressly authorised by GTsetu in writing, Facilitators are not permitted to provide advisory services, professional recommendations, commercial opinions, legal advice, market-entry guidance, sourcing advice, negotiation support or direct business development services to companies through the Platform.

2. Backend Access Only

Facilitators may be granted limited backend access to the Platform for specific operational purposes.

Such backend access may include, depending on the permissions granted by GTsetu:

• entering company information;
• updating company profile data;
• assisting with onboarding workflows;
• reviewing incomplete company profiles;
• tagging companies to relevant clusters, ecosystems or corridors;
• tracking onboarding status;
• triggering or supporting system-generated reminders;
• coordinating internal platform tasks;
• assisting GTsetu in maintaining structured records;
• supporting administrative activities connected to companies, ecosystems, clusters or corridors.

Backend access does not create any ownership right, commercial right, representation right, client relationship or independent authority over any company, user, cluster, ecosystem, corridor, data, workspace, report or Platform process.

3. No Frontend Representation

Facilitators shall not be displayed to companies as a public-facing role unless GTsetu expressly enables such functionality.

A Facilitator must not represent to any company that they are:

• an Expert on the Platform;
• a market-entry advisor;
• a consultant appointed by GTsetu;
• a sales representative of GTsetu;
• an authorised negotiator;
• a broker, agent or intermediary;
• a decision-maker for any company;
• a formal representative of any ecosystem, cluster or corridor unless separately authorised;
• authorised to provide commercial advice, legal advice, regulatory advice, investment advice or technical advice;
• authorised to make promises or commitments on behalf of GTsetu.

Facilitators may support the platform process, but they must not create confusion between operational facilitation and expert advisory services.

4. Scope of Facilitator Activities

Facilitators may support GTsetu in activities including, but not limited to:

• assisting companies with onboarding completion;
• entering or updating company information in the backend;
• helping structure company profiles based on information provided by the company or available through authorised sources;
• coordinating with companies to complete missing profile fields;
• supporting ecosystem, cluster or corridor administration;
• tagging companies under relevant sectors, geographies, clusters, ecosystems or corridors;
• assisting with internal data hygiene and profile completeness;
• sending or triggering system-generated reminders;
• tracking platform activity status for operational purposes;
• helping companies understand basic platform process flows;
• assisting with documentation collection where authorised;
• supporting GTsetu’s internal operational workflows.

Unless separately authorised in writing, Facilitator activities do not include:

• advising companies on which companies to collaborate with;
• recommending specific commercial decisions;
• negotiating on behalf of companies;
• acting as a broker, agent, distributor, consultant or representative;
• guaranteeing introductions, sales, partnerships, contracts or outcomes;
• accessing private workspace discussions without authorisation;
• participating in company-to-company negotiations;
• giving legal, financial, tax, investment, regulatory, technical or professional advice;
• altering platform reports to influence a business decision.

5. Company Data Entry and Profile Creation

Facilitators may assist in entering or updating company data where such activity is authorised by GTsetu.

When entering company information, the Facilitator must ensure that:

• information is entered accurately and honestly;
• no false, exaggerated or misleading claims are added;
• no company is shown as onboarded, verified, approved or active unless that status is true;
• no company is represented as a member of a cluster, ecosystem or corridor unless the company has consented or GTsetu has approved the listing model;
• company information is sourced lawfully;
• sensitive or confidential information is not entered without proper authorisation;
• public information and company-provided information are not misrepresented;
• outdated or uncertain information is not treated as confirmed;
• any required company approval, confirmation or validation is obtained where applicable.

6. No False Onboarding or Misrepresentation

If a company has only been identified, invited, shortlisted or proposed for onboarding, the Facilitator must ensure that its status is not misrepresented.

Facilitators must not use company names, logos, brand references, client lists, testimonials, cluster names, association names or ecosystem names in a way that suggests endorsement, membership, partnership or approval where such approval has not been obtained.

7. Role in Company-to-Company Collaborations

Facilitators are not parties to company-to-company discussions, negotiations, commercial decisions, document exchanges, reports, contracts or outcomes unless separately authorised.

GTsetu’s role is to provide structured technology infrastructure, reports, workflows and tools that help companies make informed decisions. Facilitators support the operational functioning of such infrastructure.

Facilitators must not suggest that GTsetu guarantees the suitability, reliability, performance, intent, financial capacity, technical capacity, or commercial outcome of any company.

8. Access to Workspaces, Reports and Documents

Facilitators may not access private workspaces, company discussions, confidential documents, reports or exchanged files unless GTsetu expressly grants such access for operational, administrative, technical, compliance or support purposes.

Where access is granted, the Facilitator must:

• use the information only for the authorised purpose;
• maintain strict confidentiality;
• not download, copy, forward, disclose, reuse or store such information outside approved systems;
• not use information from one company for the benefit of another company;
• not provide opinions or recommendations based on confidential workspace information unless authorised;
• immediately report any accidental or unauthorised access to GTsetu.

9. System-Generated Reminders

Facilitators may be permitted to trigger, schedule, review or support system-generated reminders. Such reminders are intended to help companies complete platform steps, respond to pending requests, review reports, exchange documents, complete questionnaires or continue platform workflows.

Facilitators must not use reminders to pressure companies, influence negotiations, promote unrelated services or create a false sense of urgency, and must not manually alter the meaning of reminders in a way that suggests GTsetu is involved in the substance of company discussions.

GTsetu may monitor reminder activity to ensure appropriate use.

10. Accuracy and Integrity of Platform Records

Facilitators must maintain the accuracy and integrity of Platform records.

Facilitators must not:

• create duplicate or fake company entries;
• manipulate company status;
• mark activities as completed when they are not completed;
• alter profile information without basis;
• change tags, categories or clusters to mislead users;
• delete or hide information without authorisation;
• manipulate reports, matching suggestions or activity logs;
• create false records of consent, approval, onboarding or acceptance.

Any accidental error, incorrect entry, duplicate record or unauthorised change must be promptly reported to GTsetu.

11. Conflicts of Interest and Permitted Commercial Relationships

Facilitators must disclose any actual, potential or perceived conflict of interest that may affect their role, backend access, company onboarding, ecosystem support, cluster support, corridor support or platform-related activities.

GTsetu acknowledges that a Facilitator may have independent commercial relationships and may receive compensation, commission, service fees, referral fees, facilitation fees, revenue share or other commercial benefits from GTsetu, from companies or from third parties, provided that such arrangements are lawful, transparent where required, and do not compromise the integrity of the Platform.

A conflict may arise where the Facilitator:

• works with or supports a competing company;
• has a commercial interest in a company being onboarded;
• receives compensation from a company, ecosystem, cluster, corridor, chamber, association or third party connected to the Platform;
• represents a cluster, ecosystem, corridor, chamber or association with independent commercial interests;
• has a personal relationship with a company, promoter, director, employee or decision-maker;
• is involved in another platform, business, advisory arrangement or commercial activity that may overlap with GTsetu;
• may benefit from influencing a company’s selection, visibility, categorisation, onboarding, recommendation, status or access within the Platform.

Such commercial relationships shall not automatically be treated as prohibited. However, the Facilitator must ensure that any such relationship is disclosed where required by GTsetu and does not result in misuse of backend access, confidential information, company data, platform records, matching processes, reports, reminders, or GTsetu’s ecosystem infrastructure.

Facilitators must not use backend access to unfairly favour, disadvantage, promote, suppress, prioritise, delay, influence or misrepresent any company for personal, commercial or external reasons, and must not create the impression that GTsetu endorses, guarantees or is responsible for any separate commercial arrangement between the Facilitator and a company unless GTsetu has expressly agreed to such arrangement in writing.

GTsetu may require disclosure, clarification, restriction, separation of roles, additional approvals or other safeguards where a commercial relationship or conflict may affect platform integrity, company trust, confidentiality, data protection or GTsetu’s commercial interests, and may restrict, suspend or revoke Facilitator access where a conflict is not disclosed, is improperly managed, results in misuse of the Platform, or creates legal, commercial, operational or reputational risk for GTsetu.

12. Commercial Terms and Compensation

Any compensation, commission, retainer, service fee, revenue share, incentive, referral fee or commercial arrangement payable to a Facilitator must be separately agreed in writing with GTsetu. Facilitators are not entitled to any fee, commission, success fee, equity, revenue share, reimbursement or payment unless expressly agreed by GTsetu in writing.

Facilitators must not charge companies directly for GTsetu-related facilitation, onboarding, backend support, profile creation, platform access, cluster access, ecosystem access or corridor participation unless expressly authorised by GTsetu, and must not collect payments on behalf of GTsetu unless specifically authorised in writing.

Where a Facilitator is separately approved as an Expert, consultant, Ecosystem Head or service provider, such role shall be governed by the applicable Role-Specific Terms for that role.

13. Monitoring, Audit and Access Control

GTsetu may monitor, log, review, audit or restrict Facilitator activity on the Platform for security, operational, compliance, dispute-resolution and platform-integrity purposes, including review of login activity, records created or edited, company profiles accessed, reminders triggered, tags or status changes made, data exports or downloads, backend actions, and communications sent through approved channels.

Facilitators acknowledge that backend access is a controlled privilege and not a right. GTsetu may require Facilitators to use secure login methods, follow access protocols, maintain password confidentiality and comply with any additional information security instructions.

14. Complaints and Disputes

GTsetu may, at its discretion, review complaints relating to Facilitator conduct, backend entries, communications, data handling, onboarding support or misuse of Platform access, and is not responsible for unauthorised representations, commitments, promises, advice, statements or actions made by a Facilitator outside the scope approved by GTsetu.

GTsetu may take platform-level action where a complaint indicates potential misuse, misconduct, fraud, breach of confidentiality, circumvention, data misuse or violation of these Facilitator Terms.

15. Additional Grounds for Suspension or Termination

In addition to the general grounds set out in the Common Terms, GTsetu may suspend, restrict, modify, revoke or terminate Facilitator access where the Facilitator is no longer associated with the relevant organisation, ecosystem, cluster, corridor or engagement for which access was granted, or where the Facilitator’s continued access is not commercially, operationally, legally or reputationally appropriate for GTsetu.

16. Contact

For questions regarding these Facilitator Terms, Facilitator onboarding, backend access, profile changes, ecosystem support, cluster support, corridor support or Facilitator-related platform processes, please contact GTsetu through the official Platform communication channels or at the contact details made available by GTsetu.

GTsetu Expert Terms of Use

These Expert Terms of Use govern the registration, access, listing, discovery, matching, engagement and use of expert, advisor, consultant, ecosystem or market-support profiles on the GTsetu platform.

These Expert Terms are supplemental to the GTsetu Terms and Conditions, the Common Terms Applicable to Experts, Facilitators and Ecosystem Heads, the Privacy Policy and any other policies or guidelines made available on the Platform from time to time. By registering as an Expert, creating an Expert profile, accepting an Expert request, communicating with a company through the Platform or otherwise using the Platform in an Expert capacity, you agree to be bound by these Expert Terms and the Common Terms.

For the purpose of these Expert Terms, “GTsetu”, “Company”, “we”, “us”, or “our” refers to GTsetu Connections Pvt Ltd. “Expert”, “you” or “your” refers to any individual, company, consultant, advisor, firm, ecosystem representative, market specialist, sourcing specialist, technical specialist, regulatory advisor or other professional who creates or operates an Expert profile on the Platform.

1. Purpose of the Expert Model

GTsetu enables companies to discover and engage with relevant Experts for advisory, research, market-access, sourcing, technical, commercial, regulatory and sector-specific support.

The Expert model is designed to help companies evaluate opportunities more effectively before making business decisions. Experts may support companies through structured guidance, research, shortlists, assessments, documentation review, market-entry guidance, sourcing insight, commercial recommendations and other agreed deliverables.

Unless expressly agreed separately in writing, Experts are not positioned as sales representatives, agents, distributors, brokers, investment advisors, legal counsel, active outreach teams, or long-term business development representatives of GTsetu or any company using the Platform.

2. Relationship Between GTsetu, Experts, and Companies

In addition to the provisions contained in the Common Terms, GTsetu provides the technology infrastructure through which companies may discover, evaluate, request, communicate with and potentially engage Experts. GTsetu does not supervise an Expert’s professional judgment or guarantee their work and does not control the final commercial terms agreed between an Expert and a company.

An Expert is solely responsible for the advice, research, deliverables, representations, quotations, timelines, services and commitments provided by the Expert to any company.

3. Expert Profile Creation and Positioning

Experts may be required to provide information including, without limitation:

• areas of expertise;
• countries, regions or markets covered;
• sectors or industries supported;
• types of companies served;
• nature of services offered;
• years of experience;
• prior cross-border, commercial, technical, sourcing or market-entry experience;
• languages, geographies, networks, or market access capabilities;
• preferred engagement models;
• availability, response timelines, and service limitations;
• documents, reports, or deliverables the Expert can provide;
• conflicts, restricted sectors, or exclusivity limitations, where applicable.

GTsetu may use the information submitted by the Expert, along with publicly available information and automated tools, to create, structure, summarise, classify, or display the Expert profile. The Expert remains solely responsible for reviewing and approving the accuracy of the Expert profile. GTsetu does not guarantee that any automated profile, categorisation, summary, matching suggestion or service description will be complete, accurate, current or suitable for any particular purpose.

GTsetu may classify Experts under categories such as Market Entry Consultant, Industry & Technical Consultant, Trade & Supply Chain Consultant, Regulatory & Compliance Consultant, Business Strategy Consultant, Professional Services Consultant, Ecosystem Head, Program Lead, or any other category considered appropriate by GTsetu.

4. Scope of Expert Services

Experts may provide services including, but not limited to:

• market-entry guidance;
• buyer, importer, distributor or channel research;
• company, supplier, buyer or partner shortlists;
• sector research and market landscape reports;
• product-market fit assessment;
• sourcing strategy and manufacturing insight;
• regulatory, compliance, documentation or certification guidance;
• technical or industry-specific advisory;
• commercial recommendations;
• partner qualification support;
• go-to-market or expansion strategy;
• review of company profiles, pitch material, brochures, product positioning or commercial documents;
• practical next-step recommendations for market expansion or collaboration.

5. Discovery and Matching of Experts

Companies may discover Expert profiles through search, filters, sector categories, geography, expertise type, platform recommendations, GTsetu suggestions, ecosystem programs or other discovery tools made available on the Platform. GTsetu may suggest an Expert to a company where GTsetu believes the Expert’s profile, geography, sector or expertise may be relevant to the company’s requirement.

Such suggestions are facilitative only. GTsetu does not guarantee that any company will contact, engage, accept, pay or continue working with an Expert, and Experts are not required to accept every request received through the Platform.

6. Expert Request Review and Acceptance

When a company sends a request to an Expert, the Expert may review the company profile, requirement, proposed scope, available information, sector, geography and potential conflict before accepting the engagement.

The Expert has the right to accept, reject, request clarification, propose a revised scope or decline the request at their discretion. Nothing shall be treated as accepted by the Expert unless the Expert expressly accepts the request or submits a proposal, quotation or confirmation through the Platform or other approved communication channel.

GTsetu may require the company and Expert to define the scope of work, deliverables, timelines, commercial terms, confidentiality expectations and communication process before the engagement begins.

7. Conflicts of Interest and Exclusivity

Experts must disclose or decline any engagement where there is an actual, potential, or perceived conflict of interest, and must not accept any request that would violate an existing exclusivity, non-compete, non-solicitation, or confidentiality obligation, a contractual restriction with another manufacturer, client, distributor, buyer, supplier, employer or partner, or any applicable law, regulation, professional rule or ethical obligation.

Experts are responsible for determining whether they can accept an engagement. GTsetu does not independently verify every conflict, exclusivity obligation or contractual restriction applicable to an Expert. Where an Expert has existing manufacturer representation, regional exclusivity, client restrictions, sector restrictions, or product-category limitations, the Expert must ensure that the Expert profile and accepted engagements remain consistent with those obligations.

8. Quotations, Pricing, and Commercial Terms

Experts may provide services on a fixed-fee, scope-based, hourly, milestone-based, package-based, subscription, success-based, or other agreed commercial model, subject to the options made available by GTsetu and accepted by the company.

Unless fixed packages are displayed and accepted in advance, the Expert may review the company’s requirement and provide a custom quote for that specific scope. The Expert’s quote should clearly state, where applicable:

• scope of work;
• deliverables;
• timeline;
• number of calls or review sessions included;
• assumptions and exclusions;
• information required from the company;
• fee and applicable taxes;
• payment terms;
• revision limits;
• validity period of the quote; and
• circumstances requiring a revised quote.

No Expert engagement shall be considered confirmed until the applicable scope and commercial terms are accepted by the relevant parties.

GTsetu may charge platform fees, service fees, listing fees, transaction fees, success-based fees, revenue share or other charges to Experts and/or companies, as displayed on the Platform or separately agreed in writing. Any complimentary, pilot, waived or introductory access provided by GTsetu may be modified, discontinued or converted into a paid model at GTsetu’s discretion, subject to prior communication where required.

9. Payments

Payments for Expert Services may be processed through the Platform, through GTsetu-approved payment channels or directly between the company and the Expert, depending on the model made available or agreed for that engagement.

Where GTsetu facilitates or processes payments, third-party payment processors may be used. GTsetu shall not be liable for delays, failures, chargebacks, processing errors or issues caused by third-party payment service providers.

10. Deliverables and Standard of Work

Experts shall provide services in a professional, diligent, lawful, and commercially reasonable manner, and must ensure that any reports, shortlists, research, recommendations, assessments or other deliverables are prepared based on available information and reasonable professional judgment.

Experts must not knowingly provide false, misleading, copied, outdated, fabricated or unlawful information. Where information is based on public sources, third-party databases, market estimates, personal experience or professional judgment, the Expert should make this clear where appropriate.

11. No Guarantee of Business Outcome

Expert disclaimers – Experts do not guarantee, unless expressly agreed in a separate written contract, that a company will receive confirmed buyers, confirmed distributors, signed contracts, market entry or regulatory approvals, commercial orders, investment, revenue, supplier appointments, successful negotiations, long-term partnerships, or introductions to specific named companies or individuals.

Companies remain solely responsible for evaluating the Expert’s advice, conducting their own due diligence, making their own commercial decisions, and entering into any transaction at their own risk.

GTsetu disclaimers – GTsetu does not guarantee the availability of any Expert, the quality or outcome of Expert Services, that any company will engage or pay an Expert, that any Expert engagement will result in commercial success, that any company, buyer, distributor, supplier, investor, or partner identified through Expert research will respond or engage, or that any market-entry, sourcing, technical, or commercial recommendation will produce a specific result. Experts and companies are responsible for conducting their own due diligence and making their own commercial decisions.

12. Data Protection

In addition to the general data protection obligations set out in the Common Terms, where an Expert provides company/contact research, buyer shortlists, distributor mapping, importer mapping, supplier mapping or similar deliverables, the Expert must ensure that the information is obtained from lawful sources and used for legitimate business purposes, and must not send unsolicited, unlawful, misleading or non-compliant outreach using information obtained through the Platform unless such outreach is expressly included in an agreed scope and permitted under applicable law.

13. Professional Qualifications and Regulated Services

Experts offering legal, tax, financial, investment, immigration, regulatory, certification, compliance, technical, or other regulated services are responsible for ensuring that they hold all required licences, registrations, permissions, qualifications, or authorisations.

Where an Expert does not hold such qualifications, the Expert must clearly state that their support is general business guidance only and not legal, tax, investment, financial, regulatory or professional advice.

GTsetu does not verify every professional licence or qualification and does not endorse any Expert as a licensed professional unless expressly stated.

14. Intellectual Property

In addition to GTsetu’s platform intellectual property rights set out in the Common Terms, the Expert retains ownership of pre-existing intellectual property, templates, frameworks, methods, know-how and materials created independently by the Expert, unless otherwise agreed in writing. The company may use the Expert’s final deliverables only for its internal business evaluation and agreed commercial purpose, unless broader usage rights are expressly granted. Experts must not submit or deliver materials that infringe any third-party intellectual property rights.

15. Additional Limitation of Liability Items

In addition to the general limitations set out in the Common Terms, GTsetu shall not be liable for any claim arising from advice, research, reports, recommendations, or deliverables provided by an Expert; a company’s reliance on Expert Services; payment delays or non-payment between Experts and companies; or outcomes of any commercial decision made by a company or Expert based on information provided by third parties or public sources.

16. Additional Grounds for Suspension or Termination

In addition to the general grounds set out in the Common Terms, GTsetu may suspend, restrict, delist, modify, or terminate an Expert profile where the Expert has connected with a client and has not responded to the client’s requests on three occasions.

17. Complaints and Disputes Between Experts and Companies

GTsetu may, at its discretion, provide operational assistance where a complaint or dispute arises between an Expert and a company. All disputes relating to Expert Services, commercial terms, deliverables, refunds, performance, or professional advice shall be resolved directly between the Expert and the relevant company unless GTsetu is expressly a party to the relevant written agreement.

18. Contact

For questions regarding these Expert Terms, Expert onboarding, Expert profile changes, or Expert-related platform processes, please contact GTsetu through the official Platform communication channels or at the contact details made available by GTsetu.

GT Setu Ecosystem Head Terms of Use

These Ecosystem Head Terms of Use govern the registration, participation, administration and use of the GT Setu Platform by an Ecosystem Head.

These Terms are supplemental to the GT Setu Terms and Conditions, the Common Terms Applicable to Experts, Facilitators and Ecosystem Heads, the Privacy Policy and any other policies, operational guidelines or platform rules issued by GT Setu from time to time.

By registering as an Ecosystem Head or otherwise acting in such capacity through the Platform, you agree to be bound by these Ecosystem Head Terms and the Common Terms.

For the purposes of these Terms:

• “GT Setu”, “Company”, “we”, “our”, or “us” means GT Setu Connections Private Limited.
• “Ecosystem Head” means any organisation or authorised representative approved by GT Setu to represent a chamber of commerce, trade association, business council, industry body, export promotion organisation, innovation cluster, regional business network, sectoral association, trade corridor or other recognised business ecosystem on the Platform.

1. Purpose of the Role

GT Setu may permit an Ecosystem Head to create and manage ecosystem profiles for the purpose of:

• representing a recognised business ecosystem;
• facilitating networking opportunities;
• encouraging collaboration between member organisations;
• assisting companies in discovering relevant business communities;
• promoting ecosystem development through the Platform.

2. Ecosystem Profile

GT Setu may permit an Ecosystem Head to maintain information including: organisation name; ecosystem description; geographic coverage; industry sectors; member information; website; branding; events; publications; promotional material; and contact details.

GT Setu may review, edit, categorise or reject information that it considers inaccurate, misleading, unlawful or inconsistent with Platform policies.

3. Member Information

Where an Ecosystem Head uploads information relating to member organisations, it represents that it has authority to provide such information, that publication complies with applicable law, and that the information is accurate. GT Setu may rely upon such representations without independently verifying every member organisation.

4. Intellectual Property

In addition to the intellectual property clause set out in the Common Terms, the Ecosystem Head grants GT Setu a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, classify and use all profile information, logos and promotional material submitted for the operation and promotion of the Platform, and warrants that it owns or is authorised to use all submitted intellectual property.

5. Additional Prohibited Activities

In addition to the General Prohibited Conduct set out in the Common Terms, the Ecosystem Head shall not manipulate search rankings or impersonate another organisation.

6. Additional Indemnity Items

In addition to the general indemnification obligations set out in the Common Terms, the Ecosystem Head agrees to indemnify and hold harmless GT Setu, its directors, officers, employees and affiliates against any claims, losses, liabilities, damages, penalties or expenses arising from infringement of third-party rights in logos, branding or promotional material submitted by the Ecosystem Head.

Common Terms Applicable to Experts, Facilitators and Ecosystem Heads

This section sets out the terms that apply uniformly to Experts, Facilitators, and Ecosystem Heads (each, a “Role Holder”, and collectively, “Role Holders”) in their respective capacities on the Platform. These Common Terms are supplemental to, and form an integral part of, the GTsetu Terms and Conditions and apply in addition to the role-specific terms set out in the GTsetu Facilitator Terms of Use, the GTsetu Expert Terms of Use, and the GT Setu Ecosystem Head Terms of Use (together, the “Role-Specific Terms”). In the event of a direct conflict between the Role-Specific Terms and these Common Terms, the Role-Specific Terms shall prevail for matters unique to that role.

1. Relationship with GTsetu

Role Holders operate as independent professionals, independent contractors, or independent business entities, as applicable. Nothing in the Role-Specific Terms or these Common Terms shall be construed as creating an employment, agency, partnership, franchise, joint venture, fiduciary, exclusive representative, or advisory relationship between GTsetu and the Role Holder, unless separately agreed in writing.

A Role Holder shall not represent itself as an employee of GTsetu, bind GTsetu contractually, make commitments on behalf of GTsetu, promise Platform features, or guarantee business opportunities, investments, partnerships, or commercial success on behalf of GTsetu or any company, unless expressly authorised by GTsetu in writing.

2. Eligibility and Authority

To act as a Facilitator, Expert or Ecosystem Head, you represent and warrant that:

• you are at least eighteen (18) years of age and have the legal capacity and authority to enter into binding obligations;
• where you act on behalf of a company, organisation, cluster, association, chamber, ecosystem or other entity, you are duly authorised to do so;
• all information submitted by you to GTsetu is true, accurate, current, complete and not misleading;
• you shall cooperate with GTsetu during verification;
• you shall obtain necessary permissions before publishing third-party information;
• you shall comply with all applicable laws, data protection obligations, confidentiality obligations, contractual restrictions and platform policies;
• you shall not misuse any company data, contact details, reports, documents, system access or Platform-generated information;
• you shall immediately notify GTsetu if your authority, role, employment, engagement or permission to act as a Facilitator, Expert or Ecosystem Head changes;
• you shall have the necessary professional experience, qualifications, permissions, licences, registrations or authorisations required to provide the services you claim to offer;
• you shall possess all approvals required to upload logos, branding, membership information or promotional material.

GTsetu reserves the right to approve, reject, suspend, restrict, modify, or remove any Expert profile, Facilitator access or Ecosystem Head status at its discretion, including where information appears inaccurate, incomplete, misleading, unlawful or inconsistent with the purpose of the Platform.

3. Confidentiality

A Role Holder may receive or access confidential, commercial, technical, financial, product, sourcing, pricing, strategic, legal, operational, platform, user, company, or business information in the course of its role on the Platform.

The Role Holder must keep all such information confidential and use it only for the authorised purpose for which it was disclosed. The Role Holder must not disclose, share, sell, publish, forward, copy, reuse, download, export, exploit, or otherwise store such information for any unauthorised purpose, and must not use confidential information received in connection with one company for the benefit of another company or third party.

Where GTsetu facilitates a non-disclosure agreement or confidentiality mechanism between parties, the Role Holder must comply with the applicable NDA or confidentiality terms.

These confidentiality obligations shall survive the termination, suspension, expiry, or removal of the Role Holder’s access, or completion of the relevant engagement.

4. Data Protection

A Role Holder must handle all personal data, company data, contact information, documents, business records, and other Platform information in accordance with applicable data protection and privacy laws, and must comply with GTsetu’s instructions regarding the storage, access, deletion, transfer, and processing of such data.

A Role Holder must not:

• scrape the Platform or export company databases;
• build independent contact lists or databases from Platform information;
• resell, publish, or misuse company or contact information;
• use Platform data for personal or unrelated business development, or contact companies for unrelated purposes;
• transfer data to third parties without authorisation.

5. Non-Circumvention

A Role Holder acknowledges that GTsetu’s Platform, company network, discovery process, matching infrastructure, listings, requests, workspaces, ecosystems, clusters, corridors, and collaboration workflows constitute proprietary commercial value created by GTsetu.

A Role Holder shall not directly or indirectly bypass, avoid, circumvent, or attempt to circumvent GTsetu in relation to any company, opportunity, request, engagement, collaboration, or commercial discussion first identified, introduced, matched, referred, processed, or facilitated through GTsetu, whether to avoid applicable fees, reporting obligations, or other commercial obligations owed to GTsetu. This clause applies regardless of whether the relevant activity is completed immediately, deferred, modified, expanded, renewed, or continued separately after the first interaction through GTsetu.

6. Intellectual Property

GTsetu retains all rights in the Platform, including its software, workflows, backend systems, matching logic, reports, templates, interface, databases, processes, categories, tags, designs, operating procedures, documentation, and other proprietary tools.

A Role Holder must not copy, reverse engineer, commercially exploit, reproduce, distribute, disclose, or create derivative works from GTsetu’s Platform, backend systems, workflows, reports, or proprietary materials, and must not upload or submit material that infringes any third party’s intellectual property rights.

Any content, profile information, classification, notes, or records submitted by, or created by, a Role Holder within the Platform or for GTsetu shall be available for GTsetu’s use for Platform operation, improvement, compliance, analytics, and business purposes.

7. General Prohibited Conduct

Facilitators, Experts and Ecosystem Heads must not:

• provide false, misleading, incomplete, or exaggerated information;
• impersonate any person, company, GTsetu, or other authority, or misrepresent its capabilities, network, experience, affiliation, authority, endorsement, employment status, certification, or relationship with GTsetu, or claim to be officially appointed, endorsed, or authorised by GTsetu except as expressly permitted in writing;
• pressure, coerce, or unduly influence any company into joining the Platform, accepting a request, responding to another company, or entering into any engagement;
• interfere in discussions, communications, or negotiations between companies, or otherwise attempt to influence the independent commercial judgment of any company;
• use the Platform for fraudulent, unlawful, deceptive, harmful, or unethical purposes, including communicating in a misleading, deceptive, aggressive, or unprofessional manner, or making false statements regarding GTsetu, the Platform, its functionality, or any outcome;
• misuse company data, documents, contacts, or confidential information;
• scrape, copy, reverse engineer, or commercially exploit Platform data or technology without authorisation;
• bypass or attempt to bypass GTsetu’s access controls, payment processes, matching processes, or other Platform restrictions;
• make unauthorised promises or commitments on behalf of GTsetu or any company;
• upload harmful code, malware, unlawful material, or infringing content;
• engage in harassment, spam, abuse, discrimination, or other unprofessional conduct, or send unsolicited or repetitive communications to, or misuse contact information of, any user of the Platform;
• offer, request, facilitate, or accept bribes, kickbacks, unlawful commissions, improper benefits, or prohibited payments in connection with any activity related to GTsetu, or support transactions involving restricted parties, sanctioned entities, prohibited products, or unlawful trade practices;
• solicit companies for unrelated services outside the agreed scope without proper disclosure;
• encourage companies to bypass GTsetu where the relationship originated through the Platform.

GTsetu may investigate any suspected violation and may suspend, restrict, remove, or terminate a Role Holder’s access or profile without prejudice to any other rights or remedies available to GTsetu.

8. Taxes and Legal Compliance

Each Role Holder is solely responsible for complying with all applicable laws, regulations, sanctions, export controls, anti-bribery and anti-corruption laws, competition laws, labour laws, professional rules, tax obligations, data protection laws, and contractual obligations applicable to it, including issuing invoices, collecting and reporting taxes, and meeting all accounting, regulatory, and statutory requirements arising from any compensation it receives.

GTsetu is not responsible for determining, withholding, collecting, or remitting any tax, invoice, accounting, regulatory, or statutory obligation of a Role Holder, except as expressly required by applicable law or separately agreed in writing.

9. Disclaimers

The Platform and the functionality made available to Role Holders are provided on an “as is” and “as available” basis. GTsetu does not guarantee any specific commercial, operational, or relationship outcome from a Role Holder’s participation on the Platform, including successful onboarding, ecosystem growth, member participation, quality or outcome of services, engagement, response, collaboration, transaction, investment, or partnership. Companies and Role Holders remain responsible for conducting their own due diligence and making their own independent decisions. A Role Holder must not represent that GTsetu guarantees any specific commercial outcome.

10. Limitation of Liability

To the maximum extent permitted by applicable law, GTsetu shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, business opportunity, goodwill, contracts, data, or reputation, arising out of or in connection with a Role Holder’s activities or use of the Platform, including claims arising from unauthorised actions, incorrect data entry, misuse of information, misrepresentation, non-disclosed conflicts of interest, breach of confidentiality, disputes between a Role Holder and a company or another Role Holder, or communications made outside approved GTsetu channels.

Where liability cannot be excluded, GTsetu’s total aggregate liability shall be limited in accordance with the limitation of liability provisions set out in the GTsetu Terms and Conditions.

11. Indemnification

Each Role Holder agrees to indemnify, defend, and hold harmless GTsetu, its directors, officers, employees, affiliates, contractors, advisors, agents, and service providers from and against any claims, demands, losses, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:

1. the Role Holder’s use of the Platform or access granted to it;
2. inaccurate, misleading, or unauthorised information or data entry;
3. breach of the Role-Specific Terms, these Common Terms, or the GTsetu Terms and Conditions;
4. breach of confidentiality, data protection, intellectual property, or non-circumvention obligations;
5. any undisclosed or improperly managed conflict of interest;
6. violation of applicable laws, regulations, professional rules, or contractual obligations; and
7. fraud, negligence, misconduct, misrepresentation, or any unauthorised promise, commitment, or unlawful act by the Role Holder.

12. Suspension, Restriction and Termination

GTsetu may suspend, restrict, modify, revoke, or terminate a Role Holder’s access, profile, or listing where GTsetu reasonably believes that the Role Holder has breached the Role-Specific Terms, these Common Terms, or the GTsetu Terms and Conditions; has misused backend access, company data, or confidential information; has provided inaccurate, misleading, or unlawful information; has attempted to circumvent GTsetu; has acted unprofessionally or unlawfully; poses a risk to companies, other users, or the integrity of the Platform; or has failed to comply with confidentiality, data protection, payment, tax, or compliance obligations.

A Role Holder may request removal of its access or profile at any time, subject to completion of ongoing obligations, confidentiality obligations, payment obligations, and any surviving clauses.

13. Amendments

GTsetu may modify, update, or amend the Role-Specific Terms and these Common Terms from time to time to reflect changes in law, Platform functionality, business practices, commercial or access models, role structures, compliance requirements, or operational processes. Continued use of the Platform in the relevant capacity after the revised terms are posted or communicated shall constitute acceptance of the revised terms.

14. Survival

The clauses relating to confidentiality, data protection, intellectual property, non-circumvention, payment obligations, taxes, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law shall survive the suspension, termination, expiry, removal of access, or completion of any activity by a Role Holder.

15. Governing Law and Jurisdiction

The Role-Specific Terms and these Common Terms shall be governed by and construed in accordance with the laws of India. Subject to the dispute resolution and jurisdiction provisions in the GTsetu Terms and Conditions, the courts at Pune, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or in connection with the Role-Specific Terms, these Common Terms, the Platform, or a Role Holder’s activities.