Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the website, platform, applications, tools, including any content, functionality, and services offered on or through gtsetu.com (collectively, the “Platform”) operated by GTsetu Connections Pvt Ltd (“Company”, “we”, “our”, or “us”). The Platform aims to operate as a business-to-business (B2B) matchmaking and collaboration service that enables entities and their authorised representatives to discover, evaluate, and connect with other entities for potential Technical and commercial collaborations.

These Terms are legally binding on and apply to all individuals or entities that access, browse, register on, or use the Platform (“User Entity(ies)”, and their Authorized Representatives (collectively, “you” or “your”). For the purpose of these Terms, “Authorised Representatives” shall refer to individuals who access or use the Platform on behalf of a User Entity and has the authority to bind such User Entity to these Terms.

By accessing or using the Platform, you acknowledge that they have read, understood, and agree to be bound by these Terms, along with any policies or guidelines referenced herein or made available on the Platform from time to time.

1. Acceptance of terms

1.1. You acknowledge and agree that by accessing, browsing, registering on, or otherwise using the Platform in any manner, you are bound by these Terms. Such acceptance shall constitute a legally binding agreement between you and the Company, regardless of whether you create an account or complete a registration process.

1.2. You understand and agree that acceptance of these Terms may occur through electronic means, including by clicking an acceptance button, completing a registration process, or by continued access to or use of the Platform.

1.3. The Company reserves the right to update or modify these Terms from time to time in accordance with the applicable amendment provisions. Continued access to or use of the Platform following any such updates shall constitute acceptance of the revised Terms.

2. Eligibility and authority

2.1. Access to and use of the Platform is available only to User Entities and Authorized Representatives acting in a professional or commercial capacity on behalf of such User Entities.

2.2. By accessing or using the Platform, you represent and warrant that

• you are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements; you are a legally recognized business entity or an authorized representative of such entity;
• you are duly authorised to act for and bind such entity to these Terms and any obligations arising from use of the Platform;
• all information provided to the Company during registration, verification, or use of the Platform is true, accurate, current, and complete, and that such information will be kept updated as necessary;
• your use of the Platform complies with all applicable laws and regulations.

3. Scope of services

3.1. The Platform provides technology-driven business-to-business (B2B) matchmaking and collaboration services, including entity discovery, profile creation, verification, interest-based matching, paid access to entity details, document exchange, and related facilitation services (“Services”).

3.2. The Services offered through the Platform may include, without limitation:

• browsing and viewing anonymised or limited entity listings;
• registration and creation of entity profiles;
• verification of entity details based on information and documents provided by Authorised Representatives and from lawful sources;
• expressing and receiving interest between entities based on sector, geography, or other criteria;
• paid access to detailed entity information upon fulfilment of applicable requirements;
• facilitation of communication and interaction between matched entities;
• exchange of documents and information through the Platform, including technical, commercial, financial, and legal materials, subject to access controls and, where applicable, non-disclosure agreements;

4. Registration and profile generation

4.1. Registration on the Platform is available at no cost and requires the submission of certain basic corporate and contact information, including, without limitation:

• the legal name and registered address of the User Entity;
• the applicable User Entity Identification/Registration Number;
• the User Entity’s official website and/or corporate profile;
• a valid contact telephone number, which shall be authenticated through a one-time password (OTP) verification mechanism; and
• details of the Authorized Representative of the User Entity.

4.2. Upon successful completion of the registration process, the Platform shall generate a profile for the User Entity. Such profile shall be generated through automated systems, including artificial intelligence tools and algorithms, using the information submitted by you and, where applicable, information obtained from lawful, publicly available sources. The generated profile shall include a system-generated, random reference number, which may be used for identification, tracking, and referencing purposes within the Platform and in communications facilitated through the Platform.

4.3. You acknowledge and agree that any profile generated through automated or artificial intelligence driven processes is produced on the basis of available data and predefined parameters and may contain inaccuracies, omissions, or assumptions. The Company does not warrant or represent that such automatically generated profiles are complete, accurate, up to date, or fit for any particular purpose. You remain solely responsible for reviewing, verifying, and, where applicable, correcting the information displayed in its profile.

5. Obligations of user entities

5.1. To access certain features of the Platform, you may be required to create and maintain an account. You agree to provide accurate, current, and complete information during account creation and to keep such information updated at all times.

5.2. You shall be solely responsible for maintaining the confidentiality of your account credentials and for all activities, actions, and communications carried out through its account conducted through their account, whether authorised or unauthorised. You shall promptly notify the Company of any actual or suspected unauthorised access to or use of your account. You agree to use the Platform solely for lawful purposes and in accordance with these Terms and all applicable laws.

5.3. You shall not permit any third party to access or use their account without proper authorisation. Company shall not be liable for any loss, damage, or claim arising from the your failure to safeguard its account credentials or from reliance placed by you or any third party on information generated or displayed through your account.

5.4. The Company reserves the right to suspend, restrict, or terminate accounts that are found to be in breach of these Terms, which contain inaccurate or misleading information, or that pose a risk to the security or integrity of the Platform.

6. Verification

6.1. The Platform may offer verification features to assist User Entities in identifying and engaging with other entities. Verification is carried out based on information, documents, and declarations provided by you and, where applicable, information obtained from statutory records and publicly available sources.

6.2. Verification may include, where applicable:

• Applicable User Entity Identification/Registration Number
• Contact details and email address;
• Date of incorporation;
• Industry classification;
• Legal structure (e.g., sole proprietorship, partnership, LLP, private or public limited company);
• Capital structure and statutory filings;
• Director and charge details.

6.3. Where any information or documents are submitted by an Authorized Representative on behalf of a User Entity, such Authorized Representative shall be required to upload a valid authority letter or power of attorney, issued on the User Entity’s official letterhead, duly executed and bearing the User Entity’s corporate seal (where applicable), together with submission of such documents from the User Entity’s officially registered email address. The User Entity shall remain fully responsible for all information and documents submitted by its Authorized Representative.

6.4. Upon successful verification, the User Entity may be granted a “verified” status. You acknowledge and agree that verification is intended solely as a facilitative measure and does not constitute an endorsement, certification, guarantee, or warranty by the Company regarding the legal standing, creditworthiness, performance, or reliability of any User Entity.

6.5. You represent and warrant that all information and documents submitted for registration, verification, or continued use of the Platform are true, accurate, complete, and lawful, and that they have the right and authority to disclose such information.

7. Transaction between entities

7.1. Subject to compliance with these Terms and the applicable verification requirements of the Platform, registered and verified User Entities shall be entitled to express an indication of interest in other entities listed on the Platform, including on the basis of sector, geographic location, or such other search parameters and filters as may be made available on the Platform from time to time.

7.2. Upon receipt of an indication of interest any payment of applicable Platform fees, the recipient entity shall be permitted to access and review the revealed profile-level information of the expressing entity at a level substantially equivalent to that available to the expressing entity, and shall have the sole discretion to accept or reject such indication of interest, without any obligation to provide reasons.

7.3. The Platform acts solely as a technology-based intermediary that facilitates discovery, communication, and interaction between User Entities. The Company is not a party to, and does not participate in, any negotiations, agreements, transactions, or contractual relationships entered into between two User Entities or other collaborating entities through or outside the Platform.

7.4. All commercial terms, negotiations, representations, warranties, obligations, and performance relating to any transaction or collaboration are agreed upon solely between the relevant User Entities. User Entities acknowledge and agree that any transaction is undertaken at their own discretion and risk.

7.5. The Company does not control, verify, or guarantee the quality, legality, safety, delivery, performance, or outcome of any products, services, or collaborations offered or entered into by User Entities. The Company shall not be responsible or liable for any disputes, claims, losses, damages, or liabilities arising out of or in connection with transactions or collaborations between User Entities.

7.6. User Entities are solely responsible for complying with all applicable laws, regulations, and contractual obligations in relation to their transactions, including tax, regulatory, and compliance requirements.

8. Fees, payments and taxes

8.1. Access to certain features and services of the Platform (collectively, the “Paid Services”), including verified connectivity, access to expanded information, structured communications, document exchange, and platform-generated reports, is available only to registered and, where applicable, verified User Entities, and is subject to payment of the applicable fees displayed on the Platform.

8.2. Before enabling or purchasing any Paid Service, a User Entity will be given an opportunity to review the applicable fees and payment terms. By confirming the purchase or activation of a Paid Service, the User Entity agrees to pay all applicable fees within _.two (2) days of expressing interest to view the revealed profile.

8.3. Certain Paid Services may require payment by more than one User Entity, including services that enable mutual connectivity or collaboration. Where a User Entity completes payment but the corresponding counterparty fails to complete its payment within the specified timeframe, the amount paid by the first User Entity shall be credited to the User Entity’s Platform wallet in the form of points or wallet balance. Such credits may be used only for future Paid Services on the Platform and are not redeemable for cash.

8.4. The Company reserves the right, at its discretion, to revise fees, introduce new charges, or modify, suspend, or discontinue any Paid Service or feature of the Platform.

8.5. All fees are exclusive of applicable taxes, duties, or governmental charges, which shall be borne solely by the User Entity. The Company shall not be responsible for collecting or remitting such taxes, except as required by applicable law.

8.6. If a User Entity’s payment fails or is reversed for any reason, the Company may suspend or restrict access to the relevant Paid Service and require payment of any outstanding amounts, including applicable third-party processing or chargeback fees.

8.7. Except as expressly stated in these Terms or required by law, all fees paid are non-refundable and non-cancellable.

8.8. User Entities represent and warrant that all information provided in connection with registration, verification, or payment for Paid Services is true, accurate, current, and complete. The Company may verify such information and suspend, cancel, or limit access to any Paid Service if the information is inaccurate, misleading, or cannot be verified.

8.9. Payments may be processed through third-party payment service providers. The Company does not store complete payment instrument details and shall not be responsible for any issues arising from the processing of payments by such third-party providers.

9. Confidentiality

9.1. You acknowledge that, in the course of using the Platform, you may receive or access any non-public information disclosed by one entity to another, including technical, commercial, financial, or legal information.

9.2. You agree to maintain the confidentiality of such information and to use it solely for the purpose for which it was disclosed. Confidential information shall not be disclosed to any third party except as permitted under applicable non-disclosure agreements or as required by law.

9.3. The Platform may facilitate the execution and exchange of non-disclosure agreements (NDAs) between entities to protect the confidentiality of the information shared by each entity. Any such NDA shall be entered into solely between the relevant User Entities, and the Company shall not be a party to, nor assume any rights or obligations under, such NDA. Where an NDA is executed, the terms of such NDA shall govern the handling and disclosure of confidential information between the relevant User Eentities

9.4. The Company shall not be responsible for the misuse, unauthorised disclosure, or breach of confidentiality by any entities. You remain solely responsible for ensuring compliance with their confidentiality and non-disclosure obligations.

10. Prohibited activities

10.1. You agree to use the Platform in a lawful, professional, and responsible manner and in compliance with these Terms and all applicable laws and regulations.

10.2. You shall not, directly or indirectly:

• provide false, misleading, or inaccurate information, including during registration or verification;
• impersonate any person or entity or misrepresent affiliation or authority;
• use the Platform for fraudulent, unlawful, deceptive, or harmful activities;
• upload, share, or transmit any content that is illegal, offensive, defamatory, infringing, or otherwise objectionable;
• interfere with, disrupt, or compromise the security, integrity, or proper functioning of the Platform;
• attempt to gain unauthorised access to the Platform, other entity accounts, or systems connected to the Platform;
• scrape, copy, reverse engineer, or misuse Platform data, content, or technology without authorisation;
• circumvent or attempt to circumvent any access controls, payment mechanisms, or usage restrictions implemented by the Company.

10.3. The Company reserves the right to investigate any suspected violation of this clause and to take appropriate action, including suspension or termination of access to the Platform, without prejudice to any other rights or remedies available to the Company.

11. Intellectual property rights

11.1. All intellectual property rights in and to the Platform, including its software, design, layout, databases, text, graphics, logos, trademarks, and other content, are owned by or licensed to the Company and are protected under applicable intellectual property laws.

11.2. Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for legitimate business purposes in connection with the Services.

11.3. You shall not copy, reproduce, modify, distribute, display, publish, transmit, reverse engineer, decompile, or otherwise exploit any part of the Platform or its content without the prior written consent of the Company, except as expressly permitted under these Terms or applicable law.

11.4. You retain ownership of the content and information they submit to the Platform; however, by submitting such content, You grant the Company a limited licence to host, store, process, display, and use such content solely for the purpose of operating and providing the Platform and its Services.

11.5. Nothing in these Terms shall be construed as transferring any intellectual property rights from the Company to you or any third party.

12. Third-party services and integrations

12.1. The Platform may integrate with or provide access to third-party services, tools, or platforms, including but not limited to verification providers, payment gateways, cloud hosting services, analytics tools, and communication services (“Third-Party Services”). Such Third-Party Services are provided solely for your convenience.

12.2. The Company does not control and is not responsible for the availability, accuracy, content, security, performance, or privacy practices of any Third-Party Services. Use of Third-Party Services is subject to the terms, conditions, and privacy policies of the respective third parties, and you acknowledge that their interactions with such third parties are at their own risk.

12.3. The Company shall not be liable for any loss, damage, or dispute arising out of or in connection with the use of or reliance on any Third-Party Services, including any failure, breach of data, interruption, error, or omission attributable to such services.

13. Privacy and data protection

13.1. The collection, use, storage, disclosure, and processing of personal data and business-related information through the Platform are governed by the Company’s Privacy Policy available at __, which forms an integral part of these Terms.

13.2. By accessing or using the Platform, User Entities acknowledge that they have read and understood the Privacy Policy and consent to the processing of information in accordance with its terms. User Entities agree to comply with applicable data protection and privacy laws in relation to any information obtained through the Platform, including information relating to other User Entities.

13.3. The Company processes information only as described in the Privacy Policy and does not assume responsibility for the data protection practices of User Entities in relation to information exchanged between them.

14. Anti-circumvention

You acknowledge that the Platform, including its discovery, verification, interest expression, and connectivity features, constitutes proprietary infrastructure and commercial value created by the Company. Accordingly, you agree that it shall not, directly or indirectly, circumvent, bypass, avoid, or attempt to circumvent the Platform or Company for the purpose of initiating, continuing, or concluding discussions, collaborations, transactions, or engagements with another company first identified or introduced through the Platform.

15. Disclaimers and limitation of liability

15.1. The Platform and the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, the Company disclaims all warranties, representations, and conditions, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, or non-infringement.

15.2. The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free from defects, or that any information obtained through the Platform will be accurate, complete, or reliable. User Entities acknowledge that use of the Platform is at their own risk.

15.3. The Company does not act as a buyer, seller, agent, broker, partner, or representative of any User Entity, and does not participate in or control negotiations, transactions, or contractual relationships between the User Entities using the Platform.

15.4. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, data, or goodwill, arising out of or in connection with the use of or inability to use the Platform or Services.

15.5. Without prejudice to the foregoing, the Company’s total aggregate liability for any claims arising out of or relating to these Terms or the use of the Platform shall be limited to the amount of fees, if any, paid by the relevant User Entity to the Company for the relevant Services during the twelve (12) months preceding the event giving rise to the claim.

16. Indemnification

16.1. You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, and service providers from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your access to or use of the Platform or Services;
• any information, content, or documents submitted, shared, or exchanged by the User Entity through the Platform;
• any transaction, negotiation, or collaboration entered into with another entity;
• any breach of these Terms, the Privacy Policy, or applicable laws by you ; or
• any misrepresentation, misconduct, or unlawful act caused by you.

16.2. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate fully with the Company in asserting any available defences.

17. Suspension and termination

17.1. The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate a your access to the Platform, in whole or in part, if the Company reasonably believes that you have breached these Terms, violated applicable laws, provided false or misleading information, engaged in misconduct, or poses a risk to the security, integrity, or operation of the Platform.

17.2. The Company reserves the right to restrict, suspend, or terminate access to the Platform where a User Entity does not meet the eligibility requirements or where the Company reasonably believes that the Authorised Representative lacks the authority to act on behalf of the relevant User Entity.

17.3. The Company reserves the right to refuse, revoke, suspend, or modify your verification status at any time if information provided is found to be inaccurate, misleading, outdated, or in violation of these Terms or applicable laws.

17.4. You may discontinue use of the Platform or request account termination at any time, subject to the fulfilment of any outstanding obligations, including payment obligations and confidentiality requirements.

17.5. Upon suspension or termination, your right to access and use the Platform and its Services shall immediately cease. Certain provisions of these Terms, including but not limited to those relating to confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution and governing law, shall survive suspension or termination.

18. Force majeure

18.1. The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events beyond its reasonable control (“Force Majeure Events”).

18.2. Force Majeure Events may include, without limitation, acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes or labour disputes, governmental actions or orders, power or internet outages, system failures, cyber-attacks, or failure of third-party service providers.

18.3. During the continuance of a Force Majeure Event, the Company’s obligations under these Terms shall be suspended to the extent affected by such event, and the Company shall resume performance as soon as reasonably practicable after the Force Majeure Event ceases.

19. Miscellaneous

19.1. The Company reserves the right to modify, amend, or update these Terms at any time, at its sole discretion, to reflect changes in legal requirements, business practices, or the operation of the Platform. Any amendments to these Terms shall be effective upon posting the revised version on the Platform, unless otherwise specified. The date of the latest update may be indicated on the Platform. You are encouraged to review these Terms periodically. Continued access to or use of the Platform after the effective date of any amendments shall constitute acceptance of the updated Terms.

19.2. The relationship between you and the Company is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment, or fiduciary relationship between you and the Company.

19.3. These Terms constitute the entire agreement between you and the Company with respect to access to and use of the Platform and supersede all prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the subject matter hereof.

19.4. If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

19.5. The failure or delay of the Company to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

19.6. You may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer these Terms in connection with a merger, sale of assets, or reorganisation.

19.7. These Terms shall apply for the duration of your access to the Platform and, to the extent necessary, shall survive termination or suspension in accordance with their nature.

20. Governing law

These Terms shall be governed by and construed in accordance with the laws of India, and courts at Pune, Maharashtra, India therein shall have exclusive jurisdiction in relation to any disputed arising out of or in connection with these Terms.

Contact us

For questions or concerns regarding these Terms, please contact Company at info@gtsetu.com or through the Platform’s official communication channels.

GTsetu Facilitator Terms of Use

These Facilitator Terms of Use (“Facilitator Terms”) govern the registration, access, backend use, operational support, data entry, onboarding assistance, ecosystem support, cluster support, corridor support and related platform activities of Facilitators on the GTsetu platform.

These Facilitator Terms are supplemental to the GTsetu Terms and Conditions, Privacy Policy and any other policies, operating procedures, access rules, confidentiality terms or platform guidelines made available by GTsetu from time to time.

By accepting a Facilitator role, receiving backend access, entering company information, supporting onboarding, assisting with ecosystem or cluster-related activities, triggering system-generated reminders, handling company-related data, or otherwise using the Platform in a Facilitator capacity, you agree to be bound by these Facilitator Terms.

For the purpose of these Facilitator Terms, “GTsetu”, “Company”, “we”, “us” or “our” refers to GTsetu Connections Pvt Ltd. “Facilitator”, “you” or “your” refers to any individual, employee, contractor, consultant, ecosystem representative, cluster coordinator, corridor coordinator, onboarding partner, administrative support person, operational support person or authorised third party who is granted backend access or operational permissions by GTsetu.

1. Purpose of the Facilitator Role

GTsetu may appoint or authorise Facilitators to support the operational functioning of the Platform, including company onboarding, backend data entry, profile support, ecosystem administration, cluster administration, corridor administration, follow-up coordination, internal status tracking and other platform-related support activities.

The Facilitator role is designed to assist GTsetu in improving the onboarding, organisation, classification, coordination and platform experience of companies, ecosystems, clusters and corridors.

Facilitators do not have a frontend/public-facing listing on the Platform. Facilitators are not displayed as Experts, service providers, advisors, consultants, market-entry specialists, ecosystem leads or company-facing representatives unless GTsetu separately approves such role in writing.

Unless expressly authorised by GTsetu in writing, Facilitators are not permitted to provide advisory services, professional recommendations, commercial opinions, legal advice, market-entry guidance, sourcing advice, negotiation support or direct business development services to companies through the Platform.

2. Backend Access Only

Facilitators may be granted limited backend access to the Platform for specific operational purposes.

Such backend access may include, depending on the permissions granted by GTsetu:

• entering company information;
• updating company profile data;
• assisting with onboarding workflows;
• reviewing incomplete company profiles;
• tagging companies to relevant clusters, ecosystems or corridors;
• tracking onboarding status;
• triggering or supporting system-generated reminders;
• coordinating internal platform tasks;
• assisting GTsetu in maintaining structured records;
• supporting administrative activities connected to companies, ecosystems, clusters or corridors.

Backend access does not create any ownership right, commercial right, representation right, client relationship or independent authority over any company, user, cluster, ecosystem, corridor, data, workspace, report or Platform process.

GTsetu may limit, modify, suspend, revoke, monitor or audit backend access at any time.

3. No Frontend Representation

Facilitators shall not be displayed to companies as a public-facing role unless GTsetu expressly enables such functionality.

A Facilitator must not represent to any company that they are:

• an Expert on the Platform;
• a market-entry advisor;
• a consultant appointed by GTsetu;
• a sales representative of GTsetu;
• an authorised negotiator;
• a broker, agent or intermediary;
• a decision-maker for any company;
• a formal representative of any ecosystem, cluster or corridor unless separately authorised;
• authorised to provide commercial advice, legal advice, regulatory advice, investment advice or technical advice;
• authorised to make promises or commitments on behalf of GTsetu.

Facilitators may support the platform process, but they must not create confusion between operational facilitation and expert advisory services.

4. Relationship Between GTsetu and Facilitators

Facilitators operate as independent support persons, contractors, partners, employees or authorised representatives depending on the written arrangement between GTsetu and the Facilitator.

Nothing in these Facilitator Terms shall be construed as creating an employment, agency, partnership, franchise, joint venture, fiduciary, exclusive representative or advisory relationship between GTsetu and the Facilitator unless separately agreed in writing.

The Facilitator shall not bind GTsetu, make commitments on behalf of GTsetu, quote commercial terms, promise access, guarantee matches, guarantee business outcomes or communicate official policies unless authorised by GTsetu.

GTsetu provides technology infrastructure and backend access. The Facilitator is responsible for using such access only for authorised platform purposes.

5. Eligibility and Authority

To act as a Facilitator, you represent and warrant that:

• you are at least eighteen (18) years of age;
• you have the legal capacity and authority to enter into binding obligations;
• where you act on behalf of a company, organisation, cluster, association, chamber, ecosystem or other entity, you are duly authorised to do so;
• all information submitted by you to GTsetu is true, accurate, current, complete and not misleading;
• you shall use backend access only for authorised purposes;
• you shall comply with all applicable laws, data protection obligations, confidentiality obligations, contractual restrictions and platform policies;
• you shall not misuse any company data, contact details, reports, documents, system access or Platform-generated information;
• you shall immediately notify GTsetu if your authority, role, employment, engagement or permission to act as a Facilitator changes.

GTsetu reserves the right to approve, reject, suspend, restrict, modify or remove any Facilitator access at its discretion.

6. Scope of Facilitator Activities

Facilitators may support GTsetu in activities including, but not limited to:

• assisting companies with onboarding completion;
• entering or updating company information in the backend;
• helping structure company profiles based on information provided by the company or available through authorised sources;
• coordinating with companies to complete missing profile fields;
• supporting ecosystem, cluster or corridor administration;
• tagging companies under relevant sectors, geographies, clusters, ecosystems or corridors;
• assisting with internal data hygiene and profile completeness;
• sending or triggering system-generated reminders;
• tracking platform activity status for operational purposes;
• helping companies understand basic platform process flows;
• assisting with documentation collection where authorised;
• supporting GTsetu’s internal operational workflows.

Unless separately authorised in writing, Facilitator activities do not include:

• advising companies on which companies to collaborate with;
• recommending specific commercial decisions;
• negotiating on behalf of companies;
• acting as a broker, agent, distributor, consultant or representative;
• guaranteeing introductions, sales, partnerships, contracts or outcomes;
• accessing private workspace discussions without authorisation;
• participating in company-to-company negotiations;
• giving legal, financial, tax, investment, regulatory, technical or professional advice;
• altering platform reports to influence a business decision;
• making commercial commitments on behalf of GTsetu or any company.

7. Company Data Entry and Profile Creation

Facilitators may assist in entering or updating company data where such activity is authorised by GTsetu.

When entering company information, the Facilitator must ensure that:

• information is entered accurately and honestly;
• no false, exaggerated or misleading claims are added;
• no company is shown as onboarded, verified, approved or active unless that status is true;
• no company is represented as a member of a cluster, ecosystem or corridor unless the company has consented or GTsetu has approved the listing model;
• company information is sourced lawfully;
• sensitive or confidential information is not entered without proper authorisation;
• public information and company-provided information are not misrepresented;
• outdated or uncertain information is not treated as confirmed;
• any required company approval, confirmation or validation is obtained where applicable.

GTsetu may use automated tools, publicly available information and information provided by companies or Facilitators to create, classify, summarise or structure company profiles.

Facilitators are responsible for ensuring that information entered by them is complete and accurate to the best of their knowledge.

8. No False Onboarding or Misrepresentation

Facilitators must not represent that a company has joined GTsetu, accepted a request, approved a profile, agreed to a collaboration, joined a cluster or entered into any commercial relationship unless such action has actually occurred.

If a company has only been identified, invited, shortlisted or proposed for onboarding, the Facilitator must ensure that its status is not misrepresented.

Facilitators must not use company names, logos, brand references, client lists, testimonials, cluster names, association names or ecosystem names in a way that suggests endorsement, membership, partnership or approval where such approval has not been obtained.

9. Communications With Companies

Facilitators may communicate with companies only to the extent authorised by GTsetu.

Permitted communications may include:

• onboarding assistance;
• profile completion support;
• basic explanation of platform process;
• reminder-related communication;
• clarification of missing information;
• coordination related to cluster, ecosystem or corridor participation;
• operational follow-up as instructed by GTsetu.

Facilitators must not:

• pressure companies into joining the Platform;
• pressure companies into accepting requests;
• pressure companies into responding to another company;
• interfere in company-to-company discussions;
• influence the commercial judgment of either company;
• promise business results;
• provide personal opinions as official GTsetu recommendations;
• communicate in a misleading, aggressive, deceptive or unprofessional manner;
• imply that GTsetu is involved in the private discussions between companies;
• move companies outside the Platform to bypass GTsetu.

Where reminders are sent, Facilitators acknowledge that such reminders are system-generated or operational in nature and are intended only to help companies stay connected and complete platform steps. Facilitators are not involved in the substance of company discussions unless separately authorised by GTsetu.

10. Role in Company-to-Company Collaborations

Facilitators are not parties to company-to-company discussions, negotiations, commercial decisions, document exchanges, reports, contracts or outcomes unless separately authorised.

GTsetu’s role is to provide structured technology infrastructure, reports, workflows and tools that help companies make informed decisions. Facilitators support the operational functioning of such infrastructure.

Facilitators must not influence, manipulate, alter or interfere with any company’s independent decision-making.

Facilitators must not suggest that GTsetu guarantees the suitability, reliability, performance, intent, financial capacity, technical capacity or commercial outcome of any company.

11. Access to Workspaces, Reports and Documents

Facilitators may not access private workspaces, company discussions, confidential documents, reports or exchanged files unless GTsetu expressly grants such access for operational, administrative, technical, compliance or support purposes.

Where access is granted, the Facilitator must:

• use the information only for the authorised purpose;
• maintain strict confidentiality;
• not download, copy, forward, disclose, reuse or store such information outside approved systems;
• not use information from one company for the benefit of another company;
• not interfere with company communications;
• not provide opinions or recommendations based on confidential workspace information unless authorised;
• immediately report any accidental or unauthorised access to GTsetu.

12. Confidentiality

Facilitators may receive or access confidential, commercial, technical, financial, product, sourcing, pricing, strategic, legal, operational, platform, user, company or business information.

Facilitators must keep all such information confidential and use it only for the authorised GTsetu platform purpose.

Facilitators must not disclose, share, publish, sell, forward, copy, reuse, download, export, exploit or store confidential information for any unauthorised purpose.

Confidentiality obligations apply to:

• company data;
• company profiles;
• contact information;
• onboarding data;
• backend records;
• platform workflows;
• internal GTsetu processes;
• platform reports;
• workspace activity;
• documents uploaded by companies;
• pricing, commercial or strategic information;
• ecosystem, cluster or corridor data.

Confidentiality obligations shall survive termination, suspension, expiry or removal of Facilitator access.

13. Data Protection and Privacy

Facilitators must handle all personal data, company data, contact information, documents, business records and platform information in accordance with applicable data protection and privacy laws.

Facilitators must not:

• scrape the Platform;
• export company databases;
• create independent contact lists from Platform data;
• resell company information;
• publish company information without authorisation;
• use Platform data for personal business development;
• contact companies for unrelated purposes;
• use company information outside the scope authorised by GTsetu;
• upload unauthorised personal data;
• transfer data to third parties without approval.

Where a Facilitator handles personal data or company data, the Facilitator must use reasonable security measures and comply with GTsetu’s instructions regarding storage, access, deletion, transfer and processing.

14. System-Generated Reminders

Facilitators may be permitted to trigger, schedule, review or support system-generated reminders.

Such reminders are intended to help companies complete platform steps, respond to pending requests, review reports, exchange documents, complete questionnaires or continue platform workflows.

Facilitators must not use reminders to pressure companies, influence negotiations, promote unrelated services or create a false sense of urgency.

Facilitators must not manually alter the meaning of reminders in a way that suggests GTsetu is involved in the substance of company discussions.

GTsetu may monitor reminder activity to ensure appropriate use.

15. Accuracy and Integrity of Platform Records

Facilitators must maintain the accuracy and integrity of Platform records.

Facilitators must not:

• create duplicate or fake company entries;
• manipulate company status;
• mark activities as completed when they are not completed;
• alter profile information without basis;
• change tags, categories or clusters to mislead users;
• delete or hide information without authorisation;
• manipulate reports, matching suggestions or activity logs;
• create false records of consent, approval, onboarding or acceptance.

Any accidental error, incorrect entry, duplicate record or unauthorised change must be promptly reported to GTsetu.

16. Conflicts of Interest and Permitted Commercial Relationships

Facilitators must disclose any actual, potential or perceived conflict of interest that may affect their role, backend access, company onboarding, ecosystem support, cluster support, corridor support or platform-related activities.

GTsetu acknowledges that a Facilitator may have independent commercial relationships and may receive compensation, commission, service fees, referral fees, facilitation fees, revenue share or other commercial benefits from GTsetu, from companies or from third parties, provided that such arrangements are lawful, transparent where required, and do not compromise the integrity of the Platform.

A conflict may arise where the Facilitator:

• works with or supports a competing company;
• has a commercial interest in a company being onboarded;
• receives compensation from a company, ecosystem, cluster, corridor, chamber, association or third party connected to the Platform;
• represents a cluster, ecosystem, corridor, chamber or association with independent commercial interests;
• has a personal relationship with a company, promoter, director, employee or decision-maker;
• is involved in another platform, business, advisory arrangement or commercial activity that may overlap with GTsetu;
• may benefit from influencing a company’s selection, visibility, categorisation, onboarding, recommendation, status or access within the Platform.

Such commercial relationships shall not automatically be treated as prohibited. However, the Facilitator must ensure that any such relationship is disclosed where required by GTsetu and does not result in misuse of backend access, confidential information, company data, platform records, matching processes, reports, reminders, or GTsetu’s ecosystem infrastructure.

Facilitators must not use backend access to unfairly favour, disadvantage, promote, suppress, prioritise, delay, influence or misrepresent any company for personal, commercial or external reasons.

Facilitators must not create the impression that GTsetu endorses, guarantees or is responsible for any separate commercial arrangement between the Facilitator and a company unless GTsetu has expressly agreed to such arrangement in writing.

GTsetu may require disclosure, clarification, restriction, separation of roles, additional approvals or other safeguards where a commercial relationship or conflict may affect platform integrity, company trust, confidentiality, data protection or GTsetu’s commercial interests.

GTsetu may restrict, suspend or revoke Facilitator access where a conflict is not disclosed, is improperly managed, results in misuse of the Platform, or creates legal, commercial, operational or reputational risk for GTsetu.

17. Non-Circumvention

Facilitators acknowledge that GTsetu’s Platform, company network, backend data, discovery process, matching infrastructure, clusters, ecosystems, corridors, workflows, reports, reminders and collaboration flows constitute proprietary commercial value created by GTsetu.

Facilitators shall not directly or indirectly bypass, avoid, circumvent or attempt to circumvent GTsetu in relation to any company, opportunity, request, engagement, collaboration, ecosystem, cluster, corridor or commercial discussion first identified, introduced, entered, referred, matched, processed or facilitated through GTsetu.

Facilitators shall not use backend access to identify companies and then approach, solicit, onboard, represent, advise, transact with or introduce such companies outside the Platform to avoid applicable GTsetu processes, fees, reporting or commercial obligations.

This clause shall apply regardless of whether the activity is immediate, deferred, modified, expanded, renewed or continued separately after the first interaction through GTsetu.

18. Commercial Terms and Compensation

Any compensation, commission, retainer, service fee, revenue share, incentive, referral fee or commercial arrangement payable to a Facilitator must be separately agreed in writing with GTsetu.

Facilitators are not entitled to any fee, commission, success fee, equity, revenue share, reimbursement or payment unless expressly agreed by GTsetu in writing.

Facilitators must not charge companies directly for GTsetu-related facilitation, onboarding, backend support, profile creation, platform access, cluster access, ecosystem access or corridor participation unless expressly authorised by GTsetu.

Facilitators must not collect payments on behalf of GTsetu unless specifically authorised in writing.

Where a Facilitator is separately approved as an Expert, consultant, ecosystem lead or service provider, such role shall be governed by separate applicable terms.

19. Taxes and Legal Obligations

Each Facilitator is responsible for complying with their own tax, invoice, accounting, employment, contractor, regulatory, statutory and legal obligations arising from any compensation received.

GTsetu is not responsible for any tax, withholding, invoice, accounting, regulatory or statutory obligation of the Facilitator unless expressly required by applicable law or separately agreed in writing.

20. Intellectual Property

GTsetu retains all rights in the Platform, including its software, workflows, backend systems, matching logic, reports, templates, interface, databases, processes, categories, tags, designs, operating procedures, documentation and proprietary tools.

Facilitators must not copy, reverse engineer, commercially exploit, reproduce, distribute, disclose or create derivative works from GTsetu’s Platform, backend system, workflows, reports or proprietary materials.

Any content, data, profile input, classification, notes, edits, documents or operational records created by the Facilitator within the Platform or for GTsetu shall be available for GTsetu’s use for platform operations, improvement, compliance, analytics and business purposes.

Facilitators must not upload or enter material that infringes third-party intellectual property rights.

21. Prohibited Activities

Facilitators shall not:

• misuse backend access;
• access data beyond their authorised scope;
• create false, misleading or unauthorised company entries;
• misrepresent company status, consent, membership or verification;
• impersonate GTsetu, a company, an Expert, an ecosystem lead or any authority;
• make unauthorised promises or commitments;
• provide advisory or consulting services through the Facilitator role;
• interfere in company-to-company discussions;
• manipulate profiles, reports, matches, tags or records;
• download, export, resell or misuse Platform data;
• bypass GTsetu’s platform process or encourage others to do so;
• solicit companies for unrelated services;
• upload harmful code, malware, unlawful material or infringing content;
• violate confidentiality, privacy or data protection obligations;
• engage in harassment, spam, discrimination, abuse or unprofessional conduct;
• use the Platform for fraudulent, unlawful, deceptive, harmful or unethical purposes;
• violate sanctions, export controls, anti-bribery laws, anti-corruption laws, competition laws or data protection laws;
• use GTsetu’s name, logo, brand, company data or platform information without authorisation.

GTsetu may investigate suspected violations and may suspend, restrict, remove or terminate Facilitator access without prejudice to any other rights or remedies available to GTsetu.

22. Compliance With Laws

Facilitators are solely responsible for complying with all applicable laws, regulations, sanctions, export controls, anti-bribery laws, anti-corruption laws, competition laws, labour laws, professional rules, tax obligations, data protection laws and contractual obligations.

Facilitators must not offer, request, facilitate or accept bribes, kickbacks, unlawful commissions, improper benefits or prohibited payments in connection with any activity related to GTsetu.

Facilitators must not support transactions involving restricted parties, sanctioned entities, prohibited products, illegal activities or unlawful trade practices.

23. Monitoring, Audit and Access Control

GTsetu may monitor, log, review, audit or restrict Facilitator activity on the Platform for security, operational, compliance, dispute-resolution and platform-integrity purposes.

This may include review of:

• login activity;
• records created or edited;
• company profiles accessed;
• reminders triggered;
• tags or status changes made;
• data exports or downloads;
• backend actions;
• communications sent through approved channels.

Facilitators acknowledge that backend access is a controlled privilege and not a right.

GTsetu may require Facilitators to use secure login methods, follow access protocols, maintain password confidentiality and comply with any additional information security instructions.

24. Suspension, Restriction and Termination

GTsetu may suspend, restrict, modify, revoke or terminate Facilitator access where GTsetu reasonably believes that:

• the Facilitator has breached these Facilitator Terms or the main GTsetu Terms;
• the Facilitator has misused backend access;
• the Facilitator has entered inaccurate, misleading, unlawful or unauthorised information;
• the Facilitator has misused company data or confidential information;
• the Facilitator has attempted to circumvent GTsetu;
• the Facilitator has acted unprofessionally or unlawfully;
• the Facilitator poses a risk to companies, users, GTsetu or the integrity of the Platform;
• the Facilitator has failed to comply with confidentiality, data protection, payment, tax or compliance obligations;
• the Facilitator’s continued access is not commercially, operationally, legally or reputationally appropriate for GTsetu;
• the Facilitator is no longer associated with the relevant organisation, ecosystem, cluster, corridor or engagement for which access was granted.

The Facilitator may request removal of their access, subject to completion of ongoing obligations, confidentiality obligations, payment obligations and any surviving clauses.

25. Complaints and Disputes

GTsetu may, at its discretion, review complaints relating to Facilitator conduct, backend entries, communications, data handling, onboarding support or misuse of Platform access.

GTsetu is not responsible for unauthorised representations, commitments, promises, advice, statements or actions made by a Facilitator outside the scope approved by GTsetu.

GTsetu may take platform-level action where a complaint indicates potential misuse, misconduct, fraud, breach of confidentiality, circumvention, data misuse or violation of these Facilitator Terms.

26. Disclaimers

The Platform, backend access and Facilitator functions are provided on an “as is” and “as available” basis.

GTsetu does not guarantee that Facilitator involvement will result in:

• successful onboarding;
• profile completion;
• company participation;
• company response;
• accepted requests;
• commercial discussions;
• signed contracts;
• business opportunities;
• successful collaborations;
• revenue, orders, investments or partnerships.

Companies remain responsible for making their own independent commercial decisions.

Facilitators must not represent that GTsetu guarantees any specific commercial outcome.

27. Limitation of Liability

To the maximum extent permitted by applicable law, GTsetu shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, revenue, business opportunity, goodwill, contracts, data or reputation, arising out of or in connection with Facilitator activities or use of the Platform.

GTsetu shall not be liable for any claim arising from:

• unauthorised actions by a Facilitator;
• incorrect data entered by a Facilitator;
• misuse of company information by a Facilitator;
• misrepresentation by a Facilitator;
• disputes between Facilitators and companies;
• disputes between Facilitators and ecosystems, clusters or corridors;
• breach of confidentiality by a Facilitator;
• conflicts of interest not disclosed by a Facilitator;
• communications made outside approved GTsetu channels;
• commercial decisions made by companies based on their own evaluation.

Where liability cannot be excluded, GTsetu’s total aggregate liability shall be limited in accordance with the limitation of liability provisions set out in the main GTsetu Terms and Conditions.

28. Indemnification

The Facilitator agrees to indemnify, defend and hold harmless GTsetu, its directors, officers, employees, affiliates, contractors, advisors, agents and service providers from and against any claims, demands, losses, damages, liabilities, penalties, costs and expenses, including reasonable legal fees, arising out of or related to:

• the Facilitator’s use of the Platform;
• misuse of backend access;
• inaccurate, misleading or unauthorised data entry;
• unauthorised communications with companies;
• breach of these Facilitator Terms or the main GTsetu Terms;
• breach of confidentiality, data protection, intellectual property or anti-circumvention obligations;
• conflict of interest or breach of exclusivity obligations;
• violation of applicable laws, regulations, professional rules or contractual obligations;
• fraud, negligence, misconduct, misrepresentation or unlawful act by the Facilitator;
• any unauthorised promise, commitment, advice or representation made by the Facilitator.

29. Amendments

GTsetu may modify, update or amend these Facilitator Terms from time to time to reflect changes in law, Platform functionality, business practices, access models, facilitator roles, ecosystem structures, cluster structures, corridor structures, compliance requirements or operational processes.

Continued use of the Platform in a Facilitator capacity after the revised Facilitator Terms are posted or communicated shall constitute acceptance of the revised Facilitator Terms.

30. Survival

The clauses relating to confidentiality, data protection, intellectual property, non-circumvention, payment obligations, taxes, disclaimers, limitation of liability, indemnification, dispute resolution and governing law shall survive suspension, termination, expiry, removal of backend access or completion of any Facilitator activity.

31. Governing Law and Jurisdiction

These Facilitator Terms shall be governed by and construed in accordance with the laws of India.

Subject to the dispute resolution and jurisdiction provisions in the main GTsetu Terms and Conditions, the courts at Pune, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or in connection with these Facilitator Terms, the Platform or Facilitator activities.

32. Contact

For questions regarding these Facilitator Terms, Facilitator onboarding, backend access, profile changes, ecosystem support, cluster support, corridor support or Facilitator-related platform processes, please contact GTsetu through the official Platform communication channels or at the contact details made available by GTsetu.

GTsetu Expert Terms of Use

These Expert Terms of Use (“Expert Terms”) govern the registration, access, listing, discovery, matching, engagement and use of expert, advisor, consultant, ecosystem@aarya or market-support profiles on the GTsetu platform.

These Expert Terms are supplemental to the GTsetu Terms and Conditions, Privacy Policy and any other policies or guidelines made available on the Platform from time to time. By registering as an Expert, creating an Expert profile, accepting an Expert request, communicating with a company through the Platform or otherwise using the Platform in an Expert capacity, you agree to be bound by these Expert Terms.

For the purpose of these Expert Terms, “GTsetu”, “Company”, “we”, “us”, or “our” refers to GTsetu Connections Pvt Ltd. “Expert”, “you” or “your” refers to any individual, company, consultant, advisor, firm, ecosystem representative, market specialist, sourcing specialist, technical specialist, regulatory advisor or other professional who creates or operates an Expert profile on the Platform.

1. Purpose of the Expert Model

GTsetu enables companies to discover and engage with relevant Experts for advisory, research, market-access, sourcing, technical, commercial, regulatory and sector-specific support.

The Expert model is designed to help companies evaluate opportunities more effectively before making business decisions. Experts may support companies through structured guidance, research, shortlists, assessments, documentation review, market-entry guidance, sourcing insight, commercial recommendations and other agreed deliverables.

Unless expressly agreed separately in writing, Experts are not positioned as sales representatives, agents, distributors, brokers, investment advisors, legal counsel, active outreach teams, or long-term business development representatives of GTsetu or any company using the Platform.

2. Relationship Between GTsetu, Experts, and Companies

Experts operate as independent professionals or independent business entities. Nothing in these Expert Terms shall be construed as creating an employment, agency, partnership, franchise, joint venture, fiduciary, representative or exclusive relationship between GTsetu and the Expert.

GTsetu provides the technology infrastructure through which companies may discover, evaluate, request, communicate with and potentially engage Experts. GTsetu does not employ Experts, supervise their professional judgment, guarantee their work or control the final commercial terms agreed between an Expert and a company.

An Expert is solely responsible for the advice, research, deliverables, representations, quotations, timelines, services and commitments provided by the Expert to any company.

3. Eligibility and Authority

To register as an Expert, you represent and warrant that:

• you are at least eighteen (18) years of age;
• you have the legal capacity and authority to enter into binding agreements;
• where you register on behalf of a company, firm, consultancy or other entity, you are duly authorised to act on behalf of that entity;
• all information submitted by you to GTsetu is true, accurate, current, complete and not misleading;
• you have the necessary professional experience, qualifications, permissions, licences, registrations or authorisations required to provide the services you claim to offer;
• your use of the Platform and provision of Expert Services shall comply with all applicable laws, regulations, contractual obligations, professional standards and confidentiality obligations.

GTsetu reserves the right to approve, reject, suspend, restrict, modify, or remove any Expert profile at its discretion, including where information appears inaccurate, incomplete, misleading, unlawful or inconsistent with the purpose of the Platform.

4. Expert Profile Creation and Positioning

Experts may be required to provide information including, without limitation:

• areas of expertise;
• countries, regions or markets covered;
• sectors or industries supported;
• types of companies served;
• nature of services offered;
• years of experience;
• prior cross-border, commercial, technical, sourcing or market-entry experience;
• languages, geographies, networks, or market access capabilities;
• preferred engagement models;
• availability, response timelines, and service limitations;
• documents, reports, or deliverables the Expert can provide;
• conflicts, restricted sectors, or exclusivity limitations, where applicable.

GTsetu may use the information submitted by the Expert, along with publicly available information and automated tools, to create, structure, summarise, classify, or display the Expert profile.

The Expert remains solely responsible for reviewing and approving the accuracy of the Expert profile. GTsetu does not guarantee that any automated profile, categorisation, summary, matching suggestion or service description will be complete, accurate, current or suitable for any particular purpose.

GTsetu may classify Experts under categories such as Market Entry Consultant, Industry & Technical Consultant, Trade & Supply Chain Consultant, Regulatory & Compliance Consultant, Business Strategy Consultant, Professional Services Consultant, Ecosystem Lead, Program Lead, or any other category considered appropriate by GTsetu.

5. Scope of Expert Services

Experts may provide services including, but not limited to:

• market-entry guidance;
• buyer, importer, distributor or channel research;
• company, supplier, buyer or partner shortlists;
• sector research and market landscape reports;
• product-market fit assessment;
• sourcing strategy and manufacturing insight;
• regulatory, compliance, documentation or certification guidance;
• technical or industry-specific advisory;
• commercial recommendations;
• partner qualification support;
• go-to-market or expansion strategy;
• review of company profiles, pitch material, brochures, product positioning or commercial documents;
• practical next-step recommendations for market expansion or collaboration.

Unless specifically agreed separately in writing, Expert Services do not include:

• guaranteed introductions;
• guaranteed buyer meetings;
• guaranteed distributor appointments;
• guaranteed sales, revenues, orders, contracts, investments, or partnerships;
• acting as a legal representative, sales agent, broker, importer of record, distributor, or official country representative;
• active outreach campaigns;
• warm-introduction services;
• negotiations on behalf of a company;
• binding commitments on behalf of GTsetu or any company;
• long-term business development representation.

Any deeper commercial representation, active outreach, sales mandate, exclusive representation, or long-term market development arrangement must be reviewed and agreed separately between the relevant parties.

6. Discovery and Matching of Experts

Companies may discover Expert profiles through search, filters, sector categories, geography, expertise type, platform recommendations, GTsetu suggestions, ecosystem programs or other discovery tools made available on the Platform.

GTsetu may suggest an Expert to a company where GTsetu believes the Expert’s profile, geography, sector or expertise may be relevant to the company’s requirement.

Such suggestions are facilitative only. GTsetu does not guarantee that any company will contact, engage, accept, pay or continue working with an Expert.

Experts are not required to accept every request received through the Platform.

7. Expert Request Review and Acceptance

When a company sends a request to an Expert, the Expert may review the company profile, requirement, proposed scope, available information, sector, geography and potential conflict before accepting the engagement.

The Expert has the right to accept, reject, request clarification, propose a revised scope or decline the request at their discretion.

Nothing shall be treated as accepted by the Expert unless the Expert expressly accepts the request or submits a proposal, quotation or confirmation through the Platform or other approved communication channel.

GTsetu may require the company and Expert to define the scope of work, deliverables, timelines, commercial terms, confidentiality expectations and communication process before the engagement begins.

8. Conflicts of Interest and Exclusivity

Experts must disclose or decline any engagement where there is an actual, potential, or perceived conflict of interest.

Experts must not accept any request that would violate:

• an existing exclusivity obligation;
• a non-compete or non-solicitation obligation;
• a confidentiality obligation;
• a contractual restriction with another manufacturer, client, distributor, buyer, supplier, employer or partner;
• any applicable law, regulation, professional rule or ethical obligation.

Experts are responsible for determining whether they can accept an engagement. GTsetu does not independently verify every conflict, exclusivity obligation or contractual restriction applicable to an Expert.

Where an Expert has existing manufacturer representation, regional exclusivity, client restrictions, sector restrictions, or product-category limitations, the Expert must ensure that the Expert profile and accepted engagements remain consistent with those obligations.

9. Quotations, Pricing, and Commercial Terms

Experts may provide services on a fixed-fee, scope-based, hourly, milestone-based, package-based, subscription, success-based, or other agreed commercial model, subject to the options made available by GTsetu and accepted by the company.

Unless fixed packages are displayed and accepted in advance, the Expert may review the company’s requirement and provide a custom quote for that specific scope.

The Expert’s quote should clearly state, where applicable:

• scope of work;
• deliverables;
• timeline;
• number of calls or review sessions included;
• assumptions and exclusions;
• information required from the company;
• fee and applicable taxes;
• payment terms;
• revision limits;
• validity period of the quote;
• circumstances requiring a revised quote.

No Expert engagement shall be considered confirmed until the applicable scope and commercial terms are accepted by the relevant parties.

GTsetu may charge platform fees, service fees, listing fees, transaction fees, success-based fees, revenue share or other charges to Experts and/or companies, as displayed on the Platform or separately agreed in writing.

Any complimentary, pilot, waived or introductory access provided by GTsetu may be modified, discontinued or converted into a paid model at GTsetu’s discretion, subject to prior communication where required.

10. Payments and Taxes

Payments for Expert Services may be processed through the Platform, through GTsetu-approved payment channels or directly between the company and the Expert, depending on the model made available or agreed for that engagement.

Each Expert is solely responsible for issuing invoices, collecting taxes, reporting income, complying with tax obligations and meeting all legal and regulatory requirements applicable to the Expert’s services, unless otherwise agreed in writing.

GTsetu is not responsible for any tax, withholding, invoice, accounting, regulatory, or statutory obligation of the Expert.

Where GTsetu facilitates or processes payments, third-party payment processors may be used. GTsetu shall not be liable for delays, failures, chargebacks, processing errors or issues caused by third-party payment service providers.

11. Deliverables and Standard of Work

Experts shall provide services in a professional, diligent, lawful, and commercially reasonable manner.

Experts must ensure that any reports, shortlists, research, recommendations, assessments or other deliverables are prepared based on available information and reasonable professional judgment.

Experts must not knowingly provide false, misleading, copied, outdated, fabricated or unlawful information.

Where information is based on public sources, third-party databases, market estimates, personal experience or professional judgment, the Expert should make this clear where appropriate.

Unless expressly agreed, Expert deliverables are advisory in nature and should not be treated as guaranteed commercial outcomes, legal opinions, investment advice, tax advice, financial advice, technical certification or regulatory approval.

12. No Guarantee of Business Outcome

GTsetu does not guarantee that engaging an Expert will result in any specific commercial outcome.

Experts do not guarantee, unless expressly agreed in a separate written contract, that a company will receive:

• confirmed buyers;
• confirmed distributors;
• signed contracts;
• market entry approvals;
• regulatory approvals;
• commercial orders;
• investment;
• revenue;
• supplier appointments;
• successful negotiations;
• long-term partnerships;
• introductions to specific named companies or individuals.

Companies remain solely responsible for evaluating the Expert’s advice, conducting their own due diligence, making their own commercial decisions, and entering into any transaction at their own risk.

13. Confidentiality

Experts may receive confidential, commercial, technical, financial, product, sourcing, pricing, strategic, legal or business information from companies through the Platform.

Experts must keep all such information confidential and use it only for the purpose of evaluating or performing the relevant Expert engagement.

Experts must not disclose, share, sell, publish, forward, reuse or exploit company information for any unauthorised purpose.

Experts must not use confidential information received from one company for the benefit of another company, client, manufacturer, distributor, buyer, supplier or third party.

Where GTsetu facilitates a non-disclosure agreement or confidentiality mechanism, the Expert must comply with the applicable NDA or confidentiality terms.

Confidentiality obligations shall survive termination, suspension, expiry, or completion of the Expert’s use of the Platform or Expert engagement.

14. Data Protection and Contact Information

Experts must handle all personal data, company data, contact details, business records, documents, and other information received through the Platform in accordance with applicable data protection and privacy laws.

Experts must not scrape, export, build databases from, resell, publish or misuse company data, contact information or Platform-generated information.

Where an Expert provides company/contact research, buyer shortlists, distributor mapping, importer mapping, supplier mapping or similar deliverables, the Expert must ensure that the information is obtained from lawful sources and used for legitimate business purposes.

Experts must not send unsolicited, unlawful, misleading or non-compliant outreach using information obtained through the Platform unless such outreach is expressly included in an agreed scope and permitted under applicable law.

15. Non-Circumvention

Experts acknowledge that GTsetu’s Platform, company network, discovery process, matching infrastructure, expert listings, requests, workspaces and collaboration flows constitute proprietary commercial value created by GTsetu.

Experts shall not directly or indirectly bypass, avoid, circumvent or attempt to circumvent GTsetu in relation to any company, opportunity, request, engagement, collaboration or commercial discussion first identified, introduced, matched, referred or facilitated through GTsetu.

Experts shall not use the Platform to identify companies and then move the engagement outside the Platform to avoid applicable fees, reporting, platform usage or commercial obligations owed to GTsetu.

This clause shall apply regardless of whether the engagement is completed immediately, deferred, modified, expanded, renewed, or continued separately after the first interaction through GTsetu.

16. Communications with Companies

Experts must communicate professionally, accurately, and respectfully with companies.

Experts must not:

• misrepresent their capabilities, network, experience, authority or relationship with GTsetu;
• claim to be endorsed, employed, certified or officially appointed by GTsetu unless expressly authorised;
• guarantee outcomes unless contractually agreed and legally permitted;
• pressure companies into engagements;
• share misleading claims about market access, buyer relationships or government/regulatory influence;
• solicit companies for unrelated services outside the agreed scope without proper disclosure;
• encourage companies to bypass GTsetu where the relationship originated through the Platform.

GTsetu may review communications, requests, complaints or engagement activity where required for operational, compliance, dispute-resolution or platform-integrity purposes.

17. Professional Qualifications and Regulated Services

Experts offering legal, tax, financial, investment, immigration, regulatory, certification, compliance, technical, or other regulated services are responsible for ensuring that they hold all required licences, registrations, permissions, qualifications, or authorisations.

Where an Expert does not hold such qualifications, the Expert must clearly state that their support is general business guidance only and not legal, tax, investment, financial, regulatory or professional advice.

GTsetu does not verify every professional licence or qualification and does not endorse any Expert as a licensed professional unless expressly stated.

18. Intellectual Property

The Expert retains ownership of pre-existing intellectual property, templates, frameworks, methods, know-how and materials created independently by the Expert, unless otherwise agreed in writing.

The company may use the Expert’s final deliverables only for its internal business evaluation and agreed commercial purpose, unless broader usage rights are expressly granted.

Experts must not submit or deliver materials that infringe any third-party intellectual property rights.

Experts grant GTsetu a limited, non-exclusive, worldwide licence to host, store, display, process, classify and use Expert-submitted profile content, service descriptions, credentials, categories and related information for the purpose of operating, promoting and improving the Platform.

GTsetu retains all rights in the Platform, including its software, workflows, matching logic, platform design, databases, reports, templates, interface, processes and proprietary tools.

19. Prohibited Activities

Experts shall not:

• provide false, misleading, incomplete or exaggerated information;
• impersonate another person, company, expert, institution, or authority;
• misrepresent affiliation with GTsetu or any company;
• use the Platform for fraudulent, unlawful, deceptive, harmful or unethical purposes;
• misuse company data, documents, contacts or confidential information;
• scrape, copy, reverse engineer or commercially exploit Platform data or technology;
• bypass GTsetu’s access controls, payment process, matching process or platform restrictions;
• accept engagements that create undisclosed conflicts of interest;
• provide services that violate sanctions, export controls, anti-bribery laws, anti-corruption laws, competition laws, or data protection laws;
• make unauthorised promises or commitments on behalf of GTsetu or any company;
• upload harmful code, malware, unlawful material, infringing content, or confidential third-party material without permission;
• engage in harassment, spam, abuse, discrimination, or unprofessional conduct.

GTsetu may investigate suspected violations and may suspend, restrict, remove or terminate an Expert account without prejudice to any other rights or remedies available to GTsetu.

20. Compliance with Laws

Experts are solely responsible for complying with all applicable laws, regulations, sanctions, export controls, anti-bribery laws, anti-corruption laws, competition laws, labour laws, professional rules, tax obligations, data protection laws and contractual obligations.

Experts must not offer, request, facilitate, or accept bribes, kickbacks, unlawful commissions, improper benefits or prohibited payments in connection with any engagement through GTsetu.

Experts must not support transactions involving restricted parties, sanctioned entities, prohibited products, illegal activities or unlawful trade practices.

21. Suspension, Removal, and Termination

GTsetu may suspend, restrict, delist, modify, or terminate an Expert profile or Expert access to the Platform where GTsetu reasonably believes that:

• the Expert has breached these Expert Terms or the main GTsetu Terms;
• the Expert has provided inaccurate, misleading, unlawful or outdated information;
• the Expert has misused company data or confidential information;
• the Expert has attempted to circumvent GTsetu;
• the Expert has acted unprofessionally or unlawfully;
• the Expert poses a risk to companies, other users, GTsetu or the integrity of the Platform;
• the Expert has failed to comply with payment, tax, confidentiality, or compliance obligations;
• continued listing is not commercially, operationally, legally, or reputationally appropriate for GTsetu;
• the Expert has connected with the client and has not responded to clients requests for 3 times.

The Expert may request removal of their Expert profile, subject to completion of ongoing obligations, confidentiality obligations, payment obligations and any surviving clauses.

22. Complaints and Disputes Between Experts and Companies

GTsetu may, at its discretion, provide operational assistance where a complaint or dispute arises between an Expert and a company.

However, GTsetu is not responsible for the Expert’s performance, advice, deliverables, delays, fees, representations or failure to complete an engagement.

All disputes relating to Expert Services, commercial terms, deliverables, refunds, performance, or professional advice shall be resolved directly between the Expert and the relevant company unless GTsetu is expressly a party to the relevant written agreement.

GTsetu may take platform-level action where a complaint indicates potential misuse, misconduct, fraud, breach of confidentiality, circumvention or violation of these Expert Terms.

23. Disclaimers

The Platform and Expert discovery features are provided on an “as is” and “as available” basis.

GTsetu does not guarantee:

• the accuracy, completeness, reliability or suitability of any Expert profile;
• the availability of any Expert;
• the quality or outcome of Expert Services;
• that any company will engage or pay an Expert;
• that any Expert engagement will result in commercial success;
• that any company, buyer, distributor, supplier, investor, or partner identified through Expert research will respond or engage;
• that any market-entry, sourcing, technical, or commercial recommendation will produce a specific result.

Experts and companies are responsible for conducting their own due diligence and making their own commercial decisions.

24. Limitation of Liability

To the maximum extent permitted by applicable law, GTsetu shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, revenue, business opportunity, goodwill, contracts, data or reputation, arising out of or in connection with Expert Services or use of the Platform.

GTsetu shall not be liable for any claim arising from:

• advice, research, reports, recommendations, or deliverables provided by an Expert;
• a company’s reliance on Expert Services;
• disputes between Experts and companies;
• payment delays or non-payment between Experts and companies;
• breach of confidentiality by an Expert or company;
• conflicts of interest not disclosed by an Expert;
• outcomes of any commercial decision made by a company or Expert;
• information provided by third parties or public sources.

Where liability cannot be excluded, GTsetu’s total aggregate liability shall be limited in accordance with the limitation of liability provisions set out in the main GTsetu Terms and Conditions.

25. Indemnification

The Expert agrees to indemnify, defend, and hold harmless GTsetu, its directors, officers, employees, affiliates, contractors, advisors, agents and service providers from and against any claims, demands, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:

• the Expert’s use of the Platform;
• the Expert’s profile, representations, qualifications or service claims;
• Expert Services provided to any company;
• breach of these Expert Terms or the main GTsetu Terms;
• breach of confidentiality, data protection, intellectual property or anti-circumvention obligations;
• conflict of interest or breach of exclusivity obligations;
• violation of applicable laws, regulations, professional rules or contractual obligations;
• fraud, negligence, misconduct, misrepresentation or unlawful act by the Expert.

26. Amendments

GTsetu may modify, update, or amend these Expert Terms from time to time to reflect changes in law, Platform functionality, business practices, commercial models, Expert categories, compliance requirements, or operational processes.

Continued use of the Platform in an Expert capacity after the revised Expert Terms are posted or communicated shall constitute acceptance of the revised Expert Terms.

27. Survival

The clauses relating to confidentiality, data protection, intellectual property, non-circumvention, payment obligations, taxes, disclaimers, limitation of liability, indemnification, dispute resolution and governing law shall survive suspension, termination, expiry, delisting or completion of any Expert engagement.

28. Governing Law and Jurisdiction

These Expert Terms shall be governed by and construed in accordance with the laws of India.

Subject to the dispute resolution and jurisdiction provisions in the main GTsetu Terms and Conditions, the courts at Pune, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or in connection with these Expert Terms, the Platform, or Expert Services.

29. Contact

For questions regarding these Expert Terms, Expert onboarding, Expert profile changes, or Expert-related platform processes, please contact GTsetu through the official Platform communication channels or at the contact details made available by GTsetu.