If you require assistance with any aspect of the GTsetu platform — from technical issues and account questions to billing and collaboration queries — the GTsetu support team is available to help.
Support Contact Details
info@gtsetu.com Email is the preferred channel for most queries. The support team aims to respond to all emails within 24 hours during business days. For complex queries or account-specific issues, email allows you to provide detailed context and attach relevant screenshots or files.
Phone
+91 91756 00107 Phone support is available for more urgent matters. Please have your registered email address and Business ID ready when you call, so the team can locate your account quickly.
Business Hours
24*7 Support is available during these hours. Queries submitted outside of business hours — including weekends and public holidays, will be addressed on the next available business day. Response times may be slightly longer during peak periods.
What to Include in Your Support Request
To help the support team assist you as efficiently as possible, include the following in your email or have it ready when you call:
- Registered email address — the email associated with your GTsetu account
- Company name and Business ID — your unique platform identifier (e.g., ZMCV-9573)
- Description of the issue — a clear explanation of what you are experiencing or what you need assistance with
- Steps to reproduce (for technical issues) — what you did before encountering the problem
- Screenshots (if relevant) — visual evidence of errors or unexpected behaviour can significantly speed up resolution
Common Support Topics
| Topic | Recommended Action |
|---|---|
| Cannot log in | Use Forgot Password on the login screen, or email support |
| Did not receive verification email | Check spam folder first, then contact support |
| Account verification / badge query | Email support with your Business ID |
| Credits not reflecting after purchase | Email support with transaction details |
| Collaboration workspace not opening | Check payment status on both sides; contact support if both have paid |
| Request account deletion | See How to Request Account Deletion |
| Technical errors or bugs | Email support with screenshots and steps to reproduce |
| NDA download issues | Email support with your collaboration details |
Response Time Expectations
GTsetu’s support team handles queries from users across multiple time zones. While the team aims to respond promptly, response times may vary depending on query volume. The team appreciates your patience and will address your query as soon as possible.
For non-urgent queries, email is recommended. For time-sensitive issues affecting an active collaboration, calling during business hours will typically result in a faster resolution.
Team GTsetu represents the product, compliance, and research team behind GTsetu, a global B2B collaboration platform built to help companies explore cross-border partnerships with clarity and trust. The team focuses on simplifying early-stage international business discovery by combining structured company profiles, verification-led access, and controlled collaboration workflows.
With a strong emphasis on trust, compliance, and disciplined engagement, Team GTsetu shares insights on global trade, partnerships, and cross-border collaboration, helping businesses make informed decisions before entering deeper commercial discussions.