If you require assistance with any aspect of the GTsetu platform, from technical issues and account questions to billing and collaboration queries, the GTsetu support team is available to help. Support Contact Details Email info@gtsetu.com Email is the preferred channel for most queries. The support team aims to respond to all emails within 24 hours … Read more
GTsetu does not provide a self-service account deletion option within the platform. If you wish to permanently delete your account and all associated data, you must submit a request to GTsetu’s support team. Why Account Deletion Requires Support The support-assisted deletion process is a deliberate safeguard. Permanently deleting a company account removes your profile, all … Read more
Logging out of GTsetu ends your current session on the device. No data is deleted when you log out, your profile, collaborations, and settings remain intact and will be accessible the next time you log in. How to Log Out There are two ways to log out: Option 1: From the Settings Page Option 2: … Read more
If you wish to change your GTsetu account password, you can do so at any time from the Settings page. This is also the recommended action if you suspect your account credentials have been compromised. Accessing the Reset Password Option A Reset Password dialog will appear over the screen. Completing the Reset Password Form The … Read more
The Collaboration Report is a comprehensive PDF document that brings together your partner’s full company profile, both parties’ questionnaire responses, and the complete compatibility analysis in a single downloadable file. When the Report Becomes Available The full Collaboration Report is available for download only after both parties have submitted the Compatibility Questionnaire. This requirement exists … Read more
Once both parties have submitted the Compatibility Questionnaire, GTsetu automatically calculates and displays a Compatibility Summary on the Questionnaire tab. This summary gives both companies a structured, at-a-glance view of how well-aligned they are across the five sections. The Four Compatibility Metrics The summary presents four scores, each displayed as a percentage with a circular … Read more
Once you have answered all questions across the five sections, you are ready to submit your questionnaire responses. Submission is the final step that sends your answers to the platform for comparison with your partner’s responses. Before You Submit Take a moment to review your answers before finalising. While you can navigate back through sections … Read more
Section 5 of 5 Section E is the final section of the Compatibility Questionnaire. It addresses how both companies envision the long-term trajectory of the collaboration, including how deeply interdependent they are willing to become, how they would manage a transition or exit if the collaboration ends, and how disputes would be resolved. What This … Read more
Section 4 of 5 Section D addresses how each company handles data, manages risk, and operates within governance frameworks. As collaborations increasingly involve the exchange of sensitive business, customer, or operational data, this section is critical for establishing whether both parties can meet each other’s compliance and security expectations. What This Section Covers Data, risk, … Read more
Section 3 of 5 Section C examines the commercial and operational expectations of both parties. This is often the section with the highest number of discussion-flagged responses, as commercial arrangements, pricing, contracts, service levels, and workflows, are areas where each company naturally has strong and specific preferences. What This Section Covers Commercial and operational alignment … Read more